Job Description
As a Food & Beverage Waiter , you will play a key role in delivering exceptional guest experiences across all hotel food and beverage outlets, including the rooftop bar, lobby bar and coffee shop, restaurant spaces, and event operations. You will provide warm, professional, and efficient service, ensuring that every guest interaction reflects the standards and values of One Hundred Shoreditch. This role requires flexibility, strong product knowledge, teamwork, and a commitment to service excellence in both day-to-day outlet operations and special events.The role reports directly to the Supervisor with a dotted reporting line to the Food & Beverage Operations Manager.DUTIES AND RESPONSIBILITIES Greet guests where required, ensuring a welcoming and comfortable experience, always ensuring that company standards of service are being met. Food & Beverage Knowledge: - Maintain strong knowledge of menus across all outlets, including:PROFESSIONAL/PERSONAL QUALIFICATIONS Skills and Knowledge: Strong communication skills (verbal, listening, and written)- Excellent presentation and interpersonal skills- Experience within hotel or high-quality hospitality environments preferredStrong organizational and problem-solving abilitiesAbility to build and maintain professional relationships- Knowledge of the luxury/lifestyle hotel sector- Effective conflict resolution and adaptability skills Qualifications: Relevant professional qualifications for location role is based. Lore Leadership Competencies Guest experience including dinner and drinks 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars Contribution towards Health Cash Plan Life Assurance 2 days paid volunteering leave per year Length of service incentives (additional holiday) Bespoke training programmes Free meals on duty Incentives such as Ride-to-Work and season ticket loan Quarterly employee award ceremony and company staff parties Employee assistance programme