Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
Ability to create and execute sales motion and tactics to consistently grow revenue per account
Able to create, execute and adapt proactive client strategies to achieve goals
Confidently develop pipeline, forecast outcomes and provide accurate reporting data
Strong knowledge of sales processes
Ability to learn complex product solutions and eager to constantly develop new skills and competencies
Understanding of Remote's services and its position in the industry
Several years of Account Management experience preferable, or related SaaS sales experience
Excellent verbal and written communication skills
Business fluency in English is essential
Highly self-motivated with ambitions to be in a closing role
Self-directed and able to work independently and as an active member of the team
Resilience and perseverance with a positive attitude
Able to perform under pressure
Strong business acumen
High level of integrity and work ethic
Efficient in multitasking, prioritization, and time management
Customer obsessed and clear desire to be in a customer facing role
What the job involves
The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies
Present Remote's suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle
This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships
As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses
Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect
This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth
Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
Presentation to existing customers on Remote's suite of services and create opportunities from existing customers to upsell solutions
Own the customer relationship and complete the cycle from sale to business completion
Remain in frequent contact with the customers and build strategic and partnership based customer relationships
Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
Work with other cross-functional teams to ensure customer success