Job Description
Purpose and objectives of the role
To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area.
The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and
maintaining the highest standards of accuracy, security, and customer trust.
Main duties and responsibilities
Manage and operate the agency independently.
Assess and purchase precious metals from individual clients.
Ensure smooth operations and excellent presentation of your branch using your interpersonal
and negotiation skills.
Comply with all relevant laws and regulations.
Increase sales through a pre-defined marketing strategy in collaboration with the regional
manager.
Ensure the branch meets sales targets, KPIs, and profitability goals.
Trading & Customer Service
Conduct buying and selling transactions for precious metals.
Provide accurate valuations and explain pricing clearly to customers.
Build strong customer relationships and maintain a reputation for trust and integrity.
Handle high-value transactions with precision and professionalism.
Compliance & Risk Management
Ensure full adherence to AML, KYC, and anti-fraud procedures.
Maintain accurate records, transaction logs, and audit-ready documentation.
Implement security protocols for cash, metals, and sensitive information.
Identify and escalate suspicious activity in line with regulatory requirements.
Leadership and collaboration
Train new recruits for the position of Branch Manager for other locations.
Procedure compliance
Maintain the regional manager informed of all relevant events at the branch.
Input all data regarding successful purchases, failed transactions and sales on the appropriate
data base.
Sit at the front desk visible to any person walking by the branch window.
Respect the company's dress code at the branch.
Report any theft or criminal event to the regional manager and coordinate the communication
to the police.
Participate in any events organised by the company, as required.
Qualifications
GCSE Maths and English (Grade C/4 or above) required.
Business-related or ICT GCSEs preferred.
Experience
Proven experience in branch management, retail leadership, financial services, or
precious-metals trading is desirable.
General Aptitude
Strong numeracy skills and attention to detail.
Excellent communication and customer-service abilities.
Ability to work with high-value items responsibly and securely.
Ability to work independently, manage their own workload, and stay motivated in a solo-branch
environment.
Software Skills
CRM experience is desirable.
Ability to work with Google Workspace.
Familiar with compliance and verification software.
Comfortable with digital record-keeping.
Personal Attributes
Charismatic and engaging, able to build instant rapport with customers and colleagues.
Friendly and approachable, creating a welcoming atmosphere within the branch.
Ambitious and driven, consistently striving for high performance and continuous improvement
Naturally likable, with strong interpersonal skills that foster trust and long-term customer
relationships.
Confident communicator, comfortable interacting with a wide range of people.
Positive and energetic, contributing to a motivating and uplifting team environment.
Customer-focused, with a genuine interest in helping people and providing exceptional
service.
Professional and composed, even in high-pressure or high-value transaction situations.
Team-oriented, supporting colleagues and contributing to a collaborative culture.
Self-motivated, with a proactive approach to problem-solving and branch success.
Additional requirements
Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year).
Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
