Empathetic Collections Specialist

Collections Executive

Do you enjoy supporting people and want a role where you can genuinely make a difference?

We are working with our client based in Epsom, who are looking for a compassionate and confident individual to join their Customer Outcomes team in a six month temporary position starting Monday 20th April 2026.

If you've worked in customer service and want a role where you can really support customers who are struggling financially, without scripts or pressure, this could be a great fit. You'll be helping people find the right solutions with empathy, patience and professionalism.

Why Join This Team?

• Competitive Salary
• Be part of a supportive, people focused environment.
• Use your skills to genuinely help customers every day.
• Benefit from ongoing training and development opportunities.
• Hybrid working offered after the initial induction period, plus access to onsite facilities, parking and company events.

What You'll Be Doing:

• Speaking with customers who may be experiencing temporary or ongoing financial difficulty.
• Taking time to listen, understand their situation and provide supportive guidance.
• Creating realistic and affordable repayment plans tailored to each customer and their needs.
• Ensuring all interactions meet regulatory expectations, with a strong focus on fairness and support for vulnerable customers.
• Maintaining accurate records and following clear processes and compliance standards.

What We're Looking For:

• Experience in customer service, collections or financial services (arrears and vulnerable customer experience is helpful but not essential).
• Confidence handling sensitive conversations with empathy and care.
• Strong attention to detail and good organisational skills.
• Comfortable using IT systems and willing to learn new tools
• Interest in developing knowledge of financial regulations (full training provided).

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.