Front of House & Audio Team Assistant

We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox, Campaign) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe.

We're based in the UK and USA and our 8 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences.

Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House.

We're a mix of arty, geeky, techy, sporty, creative types who deliver exceptional products for our clients every single day.

Diversity and inclusion matter to us and we welcome your uniqueness. We are committed to developing the audio industry and its future talent. We're an active supporter of initiatives to inspire, train and develop young talent and open our doors to introduce people into our industry.

In the last few years we've donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. We're big on culture, teamwork and growth opportunities, and we've got exciting plans for the future which we'd love you to be part of.

1 - We're on the same wavelength

• We're one team.
• We support each other.
• We work together to achieve collective success.

2 - Wehear every pin drop

• We care about the details.
• We deliver on what we promise.
• We take responsibility.

3 - We're all ears

• We care passionately about our clients.
• We provide exceptional customer service.
• We build long term partnerships.

You love customer service and are looking for a career in audio production or account management.

As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication.

Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable attention to detail and a positive attitude.

Beyond client care, you will play an integral role in our production operations by providing administrative support to all teams, from account management to production.

This is a varied role, helping with client liaison, project management, voiceover casting, scheduling, proof reading, preparing assets, overseeing scripts, invoices and receipts, as well as stock taking, running reports, updating our CRM system, organising events and helping with data entry.

If you are ready to leave an indelible mark on our studio's hospitality and audio experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio.

This position may lead to a career in audio production or account management.

Front of House Elements

• Meeting and greeting clients, actors and guests into the building, adhering to strict check in/check out procedures.
• Providing food and refreshments to all visitors.
• Answering the phone and taking incoming messages.
• Providing guests with access passes where applicable.
• Help with unlocking/locking and alarming premises.
• Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes.
• General cleaning duties, including tidying down of studios, communal areas and kitchenettes (including emptying dishwashers, hoovering, wiping down of surfaces etc.).
• Maintaining any equipment specifically used for hospitality (coffee machines etc.).
• Managing receipts and additional administrative support.
• Postal or courier administration.
• Support dealing with any additional cleaning issues via an external supplier.
• Assisting with the planning and organisation of team social events.

Audio Team Assistant Elements

• Assist with proof reading, voiceover castings and music selection for ads.
• Support the account management team to deliver media campaigns and creative projects.
• Liaise with clients when needed.
• Help with scheduling of remote and studio recordings.
• Use scheduling systems to input and track projects from brief to broadcast.
• Logging and approvals of third party costs, invoices and cost tracking.
• Support teams across all aspects of admin.
• Hospitality experience is a must.
• Must work in the office 5 days a week. Remote working not available.
• Interest in a fast paced working environment - no two days are the same!
• High level of organisational skills and experience.
• Excellent attention to detail.
• Friendly, proactive and able to work on your own initiative.
• Ability to problem solve and work under pressure.
• Confident, friendly, approachable and a team player.
• Good level of experience using Apple Macs and Google Docs.
• Understanding of receipt management and basic cost tracking.
• Confidence and calm under pressure dealing with celebrity clientele.
• Must be eligible to work in the UK.

Bonus Points

• Being conversationally fluent in other languages is a bonus - please include details of this in your application.
• First Aid or Fire Warden training.
• Previous production experience is essential, preferably in a post production facility.

This role is based onsite at our studios on Tottenham Court Road, London, 5 days a week, no remote working.

Averaging 45 hours per week. Daily start/end times will vary based on session start/ends. Requirements for most days range between 8 am - 6 pm with occasional evening work required.

• London Living Wage.
• 25 days leave per annum, with 3 to be taken between Christmas & New Year. This entitlement is in addition to the usual 8 UK bank and public holidays.
• Subsidised Bupa medical care.
• Life Insurance.
• Cycle to work scheme.
• Season ticket loan scheme.
• Eye Care scheme with Specsavers.
• from Unum (a health and wellbeing app).

It's really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it's right for you too.

Please apply with your CV and a covering letter and tell us why you'd like to join us and how you'd add brilliance to our team. Please include Front of House & Audio Team Assistant as the subject in any application emails to .

Candidates need to have the right to work in the UK.

Please note, this is not a sound engineering role. No agencies please.