Street Works Officer

The starting salary for this role is £36,873 per annum, working 36 hours per week.

We are excited to be hiring a new Street Works Officer to join our fantastic Street Works team. The Street Works Compliance team are part of Surrey Highways and sit within the wider Street Works team. Our main purpose is to ensure that road works are set out safely for highway users & operatives and help to expediate traffic flows through the work sites.

Based in Leatherhead, we are a dynamic team constantly trying to improve what we do and how we work in an ever-changing environment. You will work on a hybrid basis, mostly working on site and then carrying out your administration in the office or at home. Although working remotely, our team work cohesively and will support each other on a day-to-day basis sharing their problems and resolutions.

Our Offer to You:

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

Each Street Works Officer is assigned a geographical area within Surrey and is responsible for monitoring works across the highway network. A typical day involves inspecting live sites, including those on the lane rental network, assisting residents who may be experiencing issues, checking reinstatement quality against Department for Transport engineering specifications, and investigating sites that are causing significant congestion.

The day begins by reviewing software systems to understand which inspections are required, with a focus on high priority works on traffic sensitive routes that are most likely to cause disruption. You will respond to resident enquiries and plan an efficient inspection route before spending most of the day out in your area carrying out inspections and site investigations. No two days are the same, and the role involves working with others to resolve traffic management issues, improve site safety and reduce congestion, before completing administration and preparing for the next day.

You must also be prepared to work occasional Saturdays on a rota basis.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• New Roads and Street Works Act (NRSWA) Supervisor accreditation.
• Sound knowledge of the Specification for the Reinstatement of Openings in the Highway 2020 (SRoH), the Safety at Street Works and Road Works, A Code of Practice 2013 (2nd impression) and the Statutory Code of Practice for Inspections 2023 including performance-based inspections.
• Experience of operational and administrative NRSWA and TMA activities, including the use of specialised computer systems i.e., Symology (Insight/ Aurora), Mayrise, Confirm or Street Manager.
• Experience of answering enquiries relating to street works activities, providing a detailed and meaningful response.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• In which publication/ book would you find information on distances for safety zone & longways clearances, and what metric effects this measurement?
• In which publication/ book would you find information on the tolerance for reinstatement surface depression and what is the intervention limit on a reinstatement width of over 400m to 500mm?
• Can you give an example of when you have encountered a particularly difficult customer enquiry and resolved it with a good outcome?
• Do you have experience using Street Works software systems? If so, which systems do you use and what do you use them for?

The job advert closes at 23:59 on 23/04/2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.