Telecare Field Technician

Monday to Friday 9am to 5pm with added on call during evenings and weekends on a rolling Rota

At Careium, our motivating force is a genuine care for our users. We help people live a richer, more independent life by combining smart technology with compassionate human support. Guided by our values - Show Care, Act Smart and Be Heroes - we provide peace of mind to individuals, families and communities every day of the year.

As a Telecare Field Technician, you will play a vital role in delivering telecare support to customers in their own homes and supported housing. Fitting/replacing or repairing equipment.

This is a field-based, lone-working role operating on a Monday to Friday role, with added on call shifts worked on a rota basis (including nights and weekends).

• Going out daily to install, repair or replace telecare equipment.
• Providing calm, empathetic reassurance and support explaining how to use the equipment.
• Assessing situations and taking appropriate action in line with procedures and training.
• Accurately updating service user records and documentation using our systems.
• Working safely and independently while remaining connected to the wider Careium team.

• A caring and calm approach, with the ability to communicate effectively with a wide range of people.
• Confidence working independently in a lone-working, field-based role.
• Willingness to work a rolling rota including nights, weekends and bank holidays.
• Full UK driving licence. Company vehicle is provided.
• Basic IT skills and attention to detail when recording information.
• Willingness to undergo an Enhanced DBS check.

• Experience in telecare, emergency response.
• Knowledge of safeguarding and lone-working practices.

At Careium, you will be supported to succeed. We provide full training, ongoing development, and the opportunity to be part of a team that genuinely makes a difference.

Every day, our colleagues are everyday heroes - using smart solutions and caring hearts to support people when it matters most.

Careium is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made in line with the Equality Act 2010.

This role is subject to an Enhanced DBS check due to working with vulnerable adults. Right to Work documentation must be provided on day one of employment.