Retail Store Leader - Contract

On behalf of our client, we are seeking to recruit a Store Leader to join our client on a contract basis until January 2027. As the Store Leader you will have experience in retail management and you will lead and develop your team to achieve the store goals.

Role: Store Leader
Pay: 23.17 per hour PAYE
Location: London
Hours: 40 per week, Must be flexible to work any day of the week, Monday to Sunday on a rotational shift pattern

Responsibilities

• Maintain and uphold high standards for customer experience, visual merchandising, and overall store environment.
• Proactively manage customer escalations, ensuring timely resolution aligned with brand values.
• Partner with the team to deliver personalized, meaningful interactions that convert customers into brand advocates.
• Recruit, coach, and develop managers and future store leaders.
• Set clear team and individual targets, track performance, and provide ongoing feedback and development.
• Lead by example to foster a positive, motivated, and collaborative team culture.
• Drive store performance across key metrics (profit, volume, conversion rate, NPS, average transaction value, attrition) to ensure sustainable growth.
• Monitor results, identify trends, and take corrective action or provide strategic recommendations.
• Execute operational and merchandising strategies in alignment with local HQ direction.
• Ensure compliance with company policies, procedures, and standards across operations, security, cash handling, health & safety, and loss prevention.
• Safeguard company assets, including confidential customer, team, and business information.
• Oversee store opening and closing, inventory accuracy, and general maintenance activities.
• Resolve operational and team-related issues efficiently to maintain performance standards.
  

Essential Skills:

• Solid retail management experience in high-performance, customer-facing environments in relevant format.
• Proactive and resourceful, energetic and outcome-focused, always taking initiatives.
• Strong communication, interpersonal, and decision-making skills.
• Ability to work a schedule that may include weekends, and holidays, based on retail needs.
• Proficiency in English and, where relevant, the local language.
• Proven record for exceeding sales targets and achieving operational excellence.
• Ability to manage ambiguity and make sound judgments under pressure.
• Strong integrity, emotional intelligence, and ability to build trust.
• An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day-to-day requirements of running a retail location.

Additional Information:

• 2 years referencing will be required along with proof of address and proof of NI

If you are interested in applying for this position and you meet the requirements, please apply!

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