Mayoral Correspondence Officer

Mayoral Correspondence Officer

Application Deadline: 12 April 2026

Department: Mayor's Office

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Head of Mayors Office

Compensation: £39,153 - £41,772 / year

Description

• Hours: 37 hours
• Contract: Permanent Full Time
• Salary: Grade 8 £39,153 - £41,772
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

Play a central role in supporting the Mayor's priorities by leading the governance, coordination and continuous improvement of all formal Mayoral correspondence, casework and invitations.

South Yorkshire Mayoral Combined Authority is seeking a highly organised, politically aware and detail driven professional to manage the end to end handling of Mayoral correspondence. This is a pivotal role at the heart of the Mayor's Office - ensuring that communications are timely, consistent, compliant and reflective of the Mayor's priorities and the organisation's values.

As the Mayoral Correspondence Officer, you will provide operational leadership, accountability and clear governance for all correspondence and casework processes. Working closely with the Head of Mayor's Office, Portfolio Officers, Diary Officers and teams across the organisation, you will help ensure that every interaction with the public, partners and political stakeholders is managed to the highest standard.

You will also play a key role in designing and improving systems, including acting as the Mayor's Office lead for CRM integration and driving continuous improvement in workflows, governance and reporting.

Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile. (please see role profile attached). Please note, all applications should be made directly via our careers portal.

The hiring team are planning to work to the following dates:

• Shortlisting - Week commencing 13 April
• Interviews - Week commencing 20 April onward

About the role

This is a dynamic and influential position, responsible for ensuring the Mayor's Office operates with clarity, discipline and professionalism in all formal written communications. You will manage workflows, improve systems, provide governance oversight, and generate insight that supports strategic decision-making.

Key responsibilities

• Leading full governance of all Mayoral correspondence, ensuring intake, triage, tracking and completion are managed consistently, compliantly and to reputational standards.
• Coordinating responses for Executive Leadership Board, Scrutiny and democratic processes, ensuring accuracy, structured workflows and adherence to statutory and political requirements.
• Overseeing continuous improvement of correspondence and casework systems, including CRM integration, ensuring processes are efficient, scalable and compliant.
• Producing dashboards, trend analysis and structured management information to highlight performance, risks and operational pressures.
• Maintaining policies, templates and operating procedures and providing quality oversight to ensure consistent standards and audit integrity.
• Managing politically sensitive or ministerial correspondence in partnership with Portfolio Officers, ensuring alignment between operational handling and strategic priorities.

About you

We are looking for someone who combines excellent organisational discipline with political awareness, attention to detail and the confidence to navigate fast paced, high profile correspondence. You'll be comfortable managing complex workflows, working across directorates and maintaining the highest standards of professionalism.

What you will bring

• Experience managing high volume correspondence, casework or invitations in a political, governmental or similarly exposed environment.
• Strong written communication skills and the ability to draft structured, politically aware responses.
• Experience coordinating inputs across directorates to produce timely and accurate responses.
• Experience developing or improving systems and processes to support casework governance and workflow management.
• Understanding of CRM considerations and how correspondence processes link to contact centre and complaints systems.
• Demonstrated discretion, professionalism and integrity within political or governance frameworks.

Benefits

All colleagues have access to Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

• Continuous Employment: If you are currently employed by a Local Government employer, or any other employer under the Redundancy Modification Scheme, and do not have a break in service, your length of service can be transferred upon starting. This will apply to entitlement calculations including annual leave, maternity leave and enhanced sick pay.
• Enhanced Holiday Entitlement: From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rated for part time colleagues.
• Annual Leave Purchase Scheme: The ability to purchase up to a further 15 days per year in addition to your normal annual leave.
• Hybrid working: Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme: Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave.
• Rewarding You: Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes.
• Training on the job: Support with upskilling skills through on the job training and qualifications.
• Professional Membership Fees: Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.