Service Advisor

Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You'll be joining a Service team that prides itself on providing excellent customer care.

• A basic salary of £29,120pa OTE £34,944pa
• 33 days' annual leave including Bank Holidays (with the option to buy or sell additional days)
• Pension scheme with life assurance cover
• Share Incentive Scheme
• Brand new car on our Loan Plan Car scheme
• Staff discounts on vehicles, parts, servicing, and accessories
• Free Mortgage and pension advice seminars
• Cycle to Work scheme, including e bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Opportunities to progress your career and excellent Manufacturer training

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
• Liaising with Technicians, keeping customers informed of their vehicle's progress throughout the day and gaining authority for extra work and invoicing

• Previous experience in a Service Advisor role
• Ability to deliver an outstanding customer experience
• Good mechanical awareness and understanding of cars and parts
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Assertive and able to handle difficult situations
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings 8:30am -12:30pm on a rota (overtime paid)