Role Overview
Work closely with customer journey managers and stakeholders to deliver actionable customer insights, supporting proposition changes and targeted communications. Translate business requirements into data-led approaches and consult on the best analytical solutions.
Key Responsibilities
- Collaborate with stakeholders to understand business needs and define data analysis approaches.
- Deliver insights to inform customer propositions and communications.
- Conduct data analysis and ensure accuracy through QA processes.
- Manage projects, documentation, and version control.
- Develop and maintain data visualizations to support decision-making.
Skills & Experience
- 5+ years of experience
- Advanced data visualization (Excel, Tableau, QuickSuite, PowerBI)
- Critical thinking and problem-solving
- Stakeholder management and consultancy skills
- Understanding of data usage, dependencies, and analytics workflows
- Experience in QA, project management, and version control