Housing Casework Officer - Rough Sleeper Specialist

Nottinghamshire, United Kingdom

Contract Type: Fixed Term for 3 years

Working Hours: 37 hours per week

Worker Type: Onsite Worker

Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum (pro rata for part-time)

Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team.

If you are passionate about helping citizens in housing need and are dedicated to ensuring universal access to stable housing, we encourage you to apply. Be a part of our mission to make a positive impact on the city by preventing homelessness and providing vital support to citizens in their housing needs. Your unwavering commitment and expertise can significantly contribute to the success of this important mission.

Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to Citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating; citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance the Housing Act 1996 VII ( as amended).

About You

The ideal candidate will have:

• Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
• An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
• An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
• An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
• A commitment to providing a high quality customer focussed service
• An ability to work successfully in partnership across different sectors, building and maintaining good working relationships

A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 24th April 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre:

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service)+ bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

• Job Identification 7406
• Posting Date 03/30/2026, 11:12 AM
• Locations Station Street, Nottingham, NG2 3NG, GB
• Apply Before 04/12/2026, 10:59 PM
• Assignment Category Fixed-Term
• Temporary Contract Reason Is subject to funding for the period of the contract.