Head of Tenancy Management

About Us

We'd love you to join us at the London Borough of Hounslow. Our teams are deeply committed to delivering outstanding services for our residents and doing everything we can to help people lead safe, secure and fulfilling lives.

We are an outstanding council serving an outstanding borough. With ambitious, visionary leadership and a strong can do culture, we've built powerful partnerships that continue to transform how we serve one of London's most diverse communities.

Hounslow is the world in one place rich in diversity, opportunity and potential. We are stepping up for our residents like never before.

Our Commitment to Diversity and Inclusion

We live by five core Hounslow values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. Equality, diversity and inclusion sit at the heart of everything we do-brought to life most powerfully through "Harness the Mix", our commitment to unlocking the problem solving power of our diverse workforce.

We work hard to ensure representation across our workforce and leadership community. We have thriving staff networks, and our learning and development programmes support leaders at all levels to model and embed behaviours that eliminate inequality, inequity, injustice and bias.

As part of our commitments as a Disability Confident Employer, we make reasonable adjustments throughout the recruitment process. You can tell us what you need in your application form.

Our Benefits

If you join us, you will have access to a wide range of employee benefits. You can read more about these on our website.

About the Role

This is an exciting opportunity to join a progressive housing service with a clear mandate to improve the quality of our services for tenants and leaseholders. You will join a refreshed leadership team committed to Be a Food Landlord for our residents. You will bring deep experience of delivering what truly matters to tenants, demonstrated through a strong track record of tenancy management leadership.

A comprehensive understanding of housing law including council housing management and Regulatory Requirements will be essential to your success.

About the Team

You will provide leadership across the following service areas:

• Housing Tenancy Management
• Tenancy Sustainment
• Anti Social Behaviour
• Estate Improvement
• Tenants Satisfaction Improvement

You will have direct managerial responsibility for 4-5 service managers and indirect responsibility for approximately 65 staff.

Your leadership will play a crucial role in delivering our Housing Improvement Plan and ensuring that tenant voices shape our services in line with regulatory requirements.

About You

We are looking for a strategic, motivated and accomplished housing leader who can demonstrate:

1. Significant senior leadership experience in tenancy management or closely related housing services.
2. Extensive knowledge of current issues, legislation and national policies related to housing management.
3. A record of consistent achievement at senior management level within an organisation of comparable scope and complexity.
4. Experience of leading multi disciplinary teams to deliver high performing, value for money services through effective planning and performance management.
5. Excellent interpersonal skills, with the ability to inspire, motivate and empower colleagues while maintaining clear performance expectations.
6. Outstanding communication and relationship building skills, with experience of working constructively with a wide range of partners and stakeholders.
7. The ability to build and maintain trust with tenants, colleagues, external agencies and government departments.
8. A strong strategic mindset with experience of initiating and overseeing major projects, policy development and service transformation.
9. The authority, credibility and political acumen to work effectively with elected members.
10. A proven ability to bring stakeholders together around shared goals and maintain an organisational focus on community needs.
11. Strong analytical and financial skills, with the ability to interpret complex data, identify trends and make sound decisions.
12. High personal integrity and a commitment to equality, accessibility and respectful working practices.

If the points below resonate with you, we would love to receive your application:

Are you enthusiastic and driven? Are you performance focused? Are you adept at managing complexity?

Essential for The Role:

A Basic DBS is required for this role.

Further Information

More details about the responsibilities and expectations for this role can be found in the Role Profile.

When Interviews will be Held And Who To Contact

Interviews will be held during the week commencing 25 May 2026.

If you have any questions about the role, please contact Assistant Director for Housing and Tenancy, Oxana Stratan:
Email:

Closing date is 10 th May 2026

To find out more and apply, please visit our website using the button provided.