Customer Category Manager

Location: York (Hybrid working - approx. 2-3 flexible days a week at our office)

Some of our other fantastic benefits

• Potential, discretionary annual bonus
• 12 flexible days on top of 25 days annual holiday entitlement pro rata
• A focus on personal development and growth

Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual's flexible working needs, don't let this stop you from applying.

Nestlé Confectionery is an exciting and forward-thinking place to work. As part of the Nestlé Confectionery UK team, you could be working with some of the world's best-known and most-loved brands, many of which have been enjoyed for generations. We strive to put the consumer at the heart of everything we do and deliver the best-tasting and most permissible treats for consumers day after day.

Across our category function we are a hugely supportive team, sharing the value of open communication whilst working towards common but ambitious strategic goals.

We are recruiting for a Customer Category Manager to join the team reporting into the Customer Category Lead. This is an exciting and pivotal role that will see you develop, manage and execute our customer category plans working in partnership with Tesco / one of our key grocery multiple accounts. We are looking for an experienced professional who has the ability to be category centric, always 'put the category first' ensuring we operate as a partner to our customers. What's key is that we deliver value adding insight that drives category growth for the long term with our customers and which enables Nestlé to build plans which support that growth.

You will be responsible for developing and deploying tailored channel and category plans at a customer level, including point of purchase solutions to deliver overall category performance resulting in market share growth for Nestlé, whilst ensuring impartiality with the customer.

You will also:

• Build great external relationships to become the leader of our customers' thinking and actions and by being their first port of call as a trusted source for Buying / Merchandising / Ranging Teams relating to any category questions, insight and growth recommendations
• Execute Nestlé category strategy, personalisation of the category strategy to meet the retailer's needs and generate engagement and commitment
• Successfully execute the category drivers for the channel within your customer via the delivery of the point of purchase (POP) Vision, through adjacency and flow recommendations to retailers at range reviews and throughout the year to deliver the Perfect Store
• Deliver best in class insight to influence retailers to land best in class executions online & in store.
• Have a deep understanding of the role of the shopper across different store formats and online within the market
• Closely monitor industry and competitor activity, to ensure our strategic commercial vision is in line with market demands in a constantly changing, competitive environment that we work in
• Work closely with internal teams at Nestlé to bring the outside in and ensure our NPD / brand pipelines suit the customer and consumer need.

To be successful, you will already have some fantastic category and / or commercial experience within FMCG with proven delivery in a previous category role. You will be passionate, tenacious, results driven and enjoy working in a highly energetic and exciting environment. Acting as an ambassador for our Nestlé Confectionery brands, you will be commercially aware and have experience of influencing across all levels internally and externally, ideally within a matrix structure.

You will also:

• Have a great analytical approach to drive insight and be able to transform data into compelling stories that drives actions and return on investment
• Be curious to understand the changing shopper dynamics, and have an energy to translate insights into clear recommendations that drive category growth
• Ideally, have experience of creating and selling winning category plans within an FMCG environment
• Be resilient, adaptable, demonstrating an agility to use your initiative to solve challenges rapidly and often in a creative way
• Understand the importance and benefits of working in a customer centric way
• Be courageous, we're not afraid to think differently and embrace new ideas. We embrace new thinking to drive great results and change
• Love of learning, understanding 'why?' and ability to share this both externally and internally in a compelling way
• A desire to step beyond the role to get involved in activities that benefit communities and groups we share support.

Advert posting date: 02/04/2026 Advert closing date: 16/04/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.