Customer Service and Logistics Executive

Customer Service and Logistics Executive

Permanent / Full Time

Witham - 5 Days a week in the office (hybrid working not available) Salary - £28,000 - £32,000 depending on experience Benefits

• Personal Development
• Pension Contribution
• Performance Bonus Scheme
• Free Parking

As a Customer Service and Logistics Executive, you will play a pivotal role in ensuring the consistent delivery of the Customer Service Department's "Three Pillars":

1. Customer & Order Management
2. Logistics
3. Sales Support

Working closely with the Manufacturing Planning team, you will liaise on scheduled and planned orders to ensure alignment between customer demand and production timelines. In addition, you will provide proactive sales support to both customers and internal stakeholders, helping to ensure on time delivery and the highest standards of service.

Success in this role requires strong communication skills, exceptional attention to detail, and the ability to manage multiple priorities effectively.

Key Areas of Responsibility

1. Manage a portfolio of UK customers' orders, liaising with internal departments including Operations as well as both external partners and haulage providers to ensure that deliveries are made according to customers' requirements.
2. You will play a vital role in ensuring regulatory compliance relating to HMRC Customs & Excise procedures.
3. Provide support to the Sales Managers as required.
4. Identify and communicate opportunities for the improvement of our service to customers.
5. Provide cover as required for similar administrative functions within the company and undertake any other appropriate duties as requested.
6. Actively support and suggest sustainable goals linked to the role, including environment, colleagues, and stakeholders.

Person Specification

Our client is looking for a personable, detail oriented, and dependable team member who takes genuine pride in their work and cares about delivering an exceptional experience for customers and colleagues alike. The ideal candidate will be positive, supportive, and eager to learn - someone who values teamwork, communicates with kindness and professionalism, and approaches each day with a mindset of continuous improvement.

• 3+ years previous experience within a customer service role (ideally within manufacturing)
• Good eye for detail and highly organised
• Strong attention to detail and accuracy in inputting data / information onto online systems
• Good telephony skills
• Reasonable standard of general education
• Export/import and customs entry experience with desire to gain more knowledge (desirable - not essential)
• Knowledge of HMRC regulations concerning movement of excise goods (desirable)
• Previous experience with online order processing systems
• Adaptable to learn new systems
• Previous experience with logistics (highly desirable)
• Good IT and administrative skills

Please note that the responsibilities outlined above are intended to describe the general nature of the role and are not an exhaustive list of responsibilities, duties, or required skills. The ability to be adaptable is key - and you must be comfortable working within a dynamic environment where no two days are the same!

If this role sounds like it is a close match for your skillset - apply with your CV today! Please ensure your location is clearly marked on your application to avoid delays in shortlisting.