Night Duty Manager - Hotel

Night Duty Manager (this role also includes some Night Porter duties) required for a hotel located in the Betchworth area. TRANSPORT WILL BE REQUIRED due to the shift start and finish times and location.

As the hotel Night Duty Manager, you will be working 5 nights over 7, generally working from around 23.00h start to 07.00h. The hotel is a 365 day a year operation and it is essential that candidates have a flexible approach to work, which will include working on public holidays on a rota, with a day off in lieu should you do so.

Purpose of Role:

This is a pivotal role in the role on nights, managing the hotel operations throughout the night, reporting to, and assisting the Operations Manager and General Manager to ensure excellent customer service for all our guests and maintain the high standards implemented in the running of this hotel. The key objective is to ensure that guests enjoy a peaceful nights sleep by looking after hotel safety and guest welfare. You will also assist in setting up and servicing the event / conference rooms and perform a variety of general guest assistance and porter duties.

Your role will involve reception duties where you will provide a welcoming, warm, friendly, hospitable and efficient service ensuring that excellent customer service is provided at all times to ensure a lasting impression to all guests arriving and departing from the hotel. Security of the building will include checks throughout the night on a regular basis to ensure / comply with health and safety management. Some basic food and beverage service assistance out of normal service hours may be required, conference set up / some cleaning duties may be involved to ensure the hotel is ready for the next day's business.

Duties & Responsibilities of the role of Night Duty Manager:

• To manage the reception department during the night and take on all reception duties.
• To attend to any guests needs efficiently and effectively, and to ensure the building is secure/locked at night.
• Check in late arrivals and check out early departures in line with hotel procedures
• To answer any calls/emails and to take effective message
• To attend to all late night guest requests.
• To ensure all access to the hotel is secure and perform any related security jobs as required overnight.
• Ensure set up of the hotel for the day's next business
• Perform all pre & post night audit duties
• Collect all overnight breakfast orders and relay to early kitchen staff.
• Identify and remove potential H & S hazards
• Liaise with the management team to see what areas need cleaning during the shift.
• To have extensive knowledge of all hotel facilities

The list of duties is not exhaustive of the job requirements and may be subject to change at any time.

About you:

• Enjoy working and dealing with the public and being part of a team
• Be confident, pleasant and an excellent articulate communicator, able to stay calm under pressure and remain courteous when dealing with difficult situations
• Have an excellent level of customer service skills.
• Be a positive and ambitious professional.

Additional details:

• Be able to move and set up furniture within the meetings and events rooms for set up for the morning business.
• Be able to work on your own on shift at certain times of the working week.

The salary for Hotel Night Duty Manager (Night Porter duties also) is given as £26,436.80 / per annum / 40 hr week. Plus a potential 10% incentive scheme post probation period, and other company benefits. Live out. Transport would be desirable due to location and the shift work.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancy

Please send an up to date copy of your Curriculum Vitae.

We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.

Candidates must be eligible to live and work in the UK