Job Description
Are you a friendly, organised facilities person who enjoys making great first impressions? Do you like a busy, client-facing role where you look after meeting rooms, AV and building tasks while supporting a small team? Join Ipsos to help make every visit smooth and professional.
About the role
This is a hands-on Facilities Assistant role in Ipsos' London office. You will keep meeting rooms and hospitality areas clean and ready, set up AV equipment, arrange catering, and help with basic building maintenance. You'll work closely with the Facilities Manager to fix problems quickly and support marketing and internal teams with admin tasks. You'll also help keep health & safety standards. The job is varied, involves lots of contact with clients and colleagues, and gives you the chance to learn practical skills like AV setup, vendor coordination and facilities reporting in a supportive, open workplace.
This role is based in our office near Tower Bridge. We are looking for someone who is available for ad hoc work to cover busy periods. This is a 3 month contract with the possibility of an extension.
About you
- Experience in a client-facing, fast-paced role (facilities, hospitality or reception).
- Friendly and confident when greeting and helping visitors.
- Comfortable using Microsoft Office and common AV tools.
- Able to stay calm, prioritise tasks and work alone or with a team.
- Good problem-solver with an eye for detail.
- Knowledge of basic health & safety and confident dealing with contractors/vendors.
- Happy to use AI tools or smart systems for scheduling, reporting or maintenance.
Essential skills
- Experience managing meeting rooms, hospitality setups and AV equipment.
- Strong customer service and professional presentation.
- Proficient with Outlook, Excel, Word and basic AV troubleshooting.
- Organised and able to coordinate catering and suppliers.
- Clear verbal communication and ability to escalate issues to the Facilities Manager.
- Attention to detail and commitment to keeping the office tidy and on-brand.
- Awareness of health & safety best practice in offices.
Desirable skills
- Previous facilities management, reception or corporate hospitality experience.
- Experience with CAFM or room-booking systems.
- Comfortable coordinating building maintenance and contractors.
- First aid or site safety certifications.
- Experience with AI tools for maintenance, scheduling or automated reports.
- Multilingual or experience working in a global/cross-cultural workplace.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Ready to have an impact? Apply now!
