Communications and Events Officer

Title: Communications and Events Officer

Remuneration: £32,952

Hours: Full-time. Some early morning, evening and weekend working required.

Location: Better Bankside, 18 Great Guildford Street, London SE1 0FD

Contract: Permanent

Reporting to: Director of Communications and Engagement

Job Overview

Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. This is an exceptional opportunity for an ambitious professional to hone their communications, marketing and events skills in the dynamic placemaking sector.

You will bring first-rate skills across communications, marketing and events to a small, high performing membership organisation known for creative thinking and high impact delivery. You'll combine enthusiasm and commitment with meticulous attention to detail and a disciplined approach to delivering projects on time and budget.

Collaboration and strong partnerships are central to Better Bankside's success, and the Communications and Events Officer will play a key role in a goal-focused team, working alongside some of London's most influential stakeholders.

The role will support the Communications and Engagement team to deliver on our five-year plan. BB-Strategy-2025-30.pdf

Main Responsibilities

The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside's vision of a Stronger, Greener, Happier neighbourhood, including:

Communications and marketing:

• Lead on Better Bankside's fortnightly e-newsletter, including content creation and production.
• Assist with content social media channels, including LinkedIn, Instagram and TikTok.
• Research, create and upload content, including articles, Buzz offers (Better Bankside's local discount scheme) and event listings, to betterbankside.co.uk, banksidelondon.co.uk and
• Manage the Better Bankside events and activities calendar.

Events and initiatives:

• Support the Director of Communications and Engagement and the Marketing Manager to deliver Better Bankside's cultural programme, including creative input, supplier liaison and communications across print, digital, social and out of home.
• Support the Responsible Business and Inclusion Manager and Membership Manager to organise and promote events, membership and community engagement campaigns.
• Represent Better Bankside at member events and support their delivery, including venue booking, marketing, set-up, registration and feedback.
• Undertake member engagement and account management activity, including as part of Better Bankside's ballot campaign, to increase members' benefiting from Better Bankside services and ensure a strong 'yes' vote at ballot.

Data and insights

Support the team to develop more targeted communications and a programme that responds to member needs using data analytics, including digital marketing analytics, member surveys and publicly available datasets.

Consistently record and represent activities and contacts on Better Bankside's customer relationship management system.

Administration:

• Manage the Buzz card local discount scheme, to include supporting the development of the new Buzz app.
• Manage Better Bankside's image portal, Cloudinary.

Project management:

• Support senior colleagues on key projects and campaigns.
• Take ownership of your own projects as your role develops.
• Undertake any other reasonable duties within the remit of the role.

Person Specification

We are looking for a super-organised, highly effective professional who is quick to learn and willing to get stuck in. Thorough and accurate, with excellent attention to detail, you will be driven by a desire to put Bankside on the map and support our member businesses to thrive. You will be a collaborator and problem-solver, a strategic thinker and confident communicator.

Knowledge and Experience:

• Demonstrable experience in a communications, marketing or events role, whether gained through formal education, apprenticeship, self-directed learning or practical experience.
• Excellent written and verbal communication skills, with the ability to write clearly and persuasively for a range of channels and audiences, both independently and, where appropriate, using AI tools.
• Proven ability to manage a busy workload, prioritise tasks and work on own initiative.
• Demonstrable experience of supporting a small, busy team and building positive working relationships with key stakeholders, eg members, partners and contractors.
• Confident user of MS Office; knowledge of CMS and CRM systems desirable; Adobe Photoshop an advantage.
• Proven experience using social media and e-marketing tools, with an understanding of how to apply these effectively in a professional setting.
• Demonstrable experience of event organisation.
• Ability to evaluate and report on digital marketing activity using data analytics, including digital marketing analytics, member surveys and publicly available datasets.

About Better Bankside

Better Bankside was one of the first Business Improvement Districts (BIDs) in the UK, established in 2004. We are a coalition of local businesses working closely with community stakeholders to co-create projects and services that benefit the whole Bankside neighbourhood, supporting local businesses and making a positive impact in our community.

As a BID, we are funded by a mandatory levy on businesses within a defined boundary, and every five years must secure a majority vote from our members to continue. Our last ballot, in November 2024, achieved overwhelming support - 91% voted for another five years of Better Bankside.

We are a small team of fifteen, plus our wardens and street cleaning teams, and an extended network of regular collaborators and contributors. Better Bankside is an organisation where you can make a real impact, across a wide-ranging and varied programme of work.

Our vision

Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental, and social action to advance one of the world's great neighbourhoods, bringing benefits to business and Banksiders.

Our mission

We will improve everyone's experience of the neighbourhood by co-creating our programme with Banksiders, responding inventively to urban challenges, and celebrating the differences that define Bankside as London's Other Side.

Working arrangements

Better Bankside offers a flexible working policy. Core hours are 10am - 4pm, Monday to Friday, with the ability to flex two hours to suit personal needs. Some evening and weekend work will be required in accordance with the needs of the post. Due to the nature of our work, it is expected that a minimum of three days per week will be based in the office with up to two days working from home.

How to apply

At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. As part of our commitment to being a more inclusive and diverse organisation, we use the Applied platform to reduce bias in the recruitment process.

Deadline 4th May.

Interviews w/c 11th May.