Aftersales Specialist (Marine)

Aftersales Specialist (Marine)

Salary: £34000

This is no normal administrative position. You will be dealing with very high net worth individuals, providing a supreme level of aftercare for one of the worlds most prestigious marine brands.

You should come from a prestige background and be comfortable schedule and coordinating with technical engineers and customer experience staff to provide an extremely high level of Customer Service on a global basis.

Key Responsibilities

Aftersales & Technical Administration

• Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are consistently met.
• Prepare accurate quotations, costings, and invoices for parts, services, and technical interventions.
• Assist the technical team by gathering required information, compiling documentation, and ensuring that all cases are fully prepared for engineering review.
• Support order processing, including raising purchase order requests, managing supplier updates, and ensuring accuracy across ERP/CRM systems.
• Coordinate shipping, delivery, and basic customs documentation for parts and equipment.
• Assist in producing post-visit reports, documentation packs, and follow-up recommendations.

Client Communication & Coordination

• Work closely with the Client Experience Coordinator to ensure clients receive clear, timely, and well-structured updates.
• Handle incoming calls and enquiries, ensuring they are directed appropriately and followed up promptly.
• Maintain accurate records of communications, updates, and progress milestones to ensure continuity and transparency.
• Ensure all written communication reflects the company's premium standards.

Parts Processing, Logistics & Operational Support

• Handle end-to-end spare parts ordering, sourcing, tracking, and delivery updates.
• Coordinate shipping, basic customs documentation, freight bookings, and follow-up logistics
• Ensure parts and equipment required for support tasks or remote troubleshooting are prepared and dispatched promptly.
• Maintain stock awareness for frequently used items and flag replenishment needs.

This is a very rare opportunity to work with a highly professional team in idyllic surroundings and is an immediately available opportunity. Marine experience is essential