Job Description
Technical Service Manager - AOV & Smoke Control
Salary: c.£60,000 + Company Car or £6,500 Allowance + Management Package + 25 Days Holiday + Pension
Hours: 37.5 hours per week
Location: Field-based / UK
We are working with a forward-thinking technical services organisation that is redefining how Facilities Management and life safety systems are delivered.
With a strong focus on innovation, collaboration and engineering excellence, the business supports FM providers and asset owners through a modern, service-led approach-combining technical expertise with long-term value creation.
We are seeking a technically strong and commercially aware Technical Service Manager (TSM) specialising in AOV and Smoke Control systems.
This is a pivotal role within the organisation's growth strategy-focused on identifying, developing and converting technical opportunities across both existing customer estates and new clients.
You'll play a key role in turning insights from maintenance, inspections and surveys into remedial works, upgrades and lifecycle projects-driving revenue while improving system performance, compliance and safety.
- Identify opportunities across AOV systems, smoke control panels and motorised smoke dampers
- Convert engineer reports, surveys and inspections into commercially viable works
- Scope remedial works, upgrades and full lifecycle replacement projects
- Develop solutions aligned with fire strategy, cause & effect and compliance requirements
- Prepare accurate and competitive technical quotations
- Price full system scope including actuators, dampers, panels, cabling and commissioning
- Ensure all proposals are technically robust and commercially viable
- Support larger or more complex technical bids and upgrade programmes
- Build strong relationships with estates teams, FM providers and asset owners
- Provide expert advice on compliance, system performance and lifecycle planning
- Attend site meetings, technical reviews and client consultations
- Act as a technical escalation point for AOV and smoke control systems
- Identify additional opportunities across life safety systems
- Work closely with Business Development Managers on new client opportunities
- Support Account Managers in expanding service delivery across estates
- Work with operational teams to ensure solutions are practical and deliverable
- Provide clear scopes, technical documentation and pricing breakdowns
- Support smooth handover from sales through to delivery
- Provide oversight on installations and commissioning
- Support complex fault finding across control systems, panels and devices
- Validate system performance including cause & effect and sequencing
- Strong background in AOV, smoke control or building services
- Experience scoping, quoting or delivering remedial works and system upgrades
- Previous experience within FM or technical services environments
- In depth knowledge of AOV systems (natural and mechanical)
- Strong understanding of motorised smoke dampers and control systems
- Ability to interpret fire strategy documents and cause & effect matrices
- Familiarity with smoke control systems (e.g. Colt, SE Controls, Actionair, Advance Air)
- Commercially aware with strong pricing and proposal experience
- Ability to translate technical issues into practical client solutions
- Strong communication and stakeholder engagement skills
- Proactive, self motivated and solutions focused
- Growth in remedial works and project revenue (AOV & smoke control)
- Strong quotation conversion rates
- Identification and delivery of cross selling opportunities
- Accurate pipeline management and forecasting
- High levels of customer satisfaction and engagement
- Competitive salary with car allowance or company vehicle
- Full management package
- Ongoing technical and commercial development
- Opportunity to work on complex, high value life safety systems
- A key role within a business driving change in the FM and technical services sector
- Mark Evans
