Insurance Schemes Manager South West Region Circa £40k Hybrid 2-3 days per week A specialist international insurance provider is seeking a Schemes Manager to oversee their Education and Not-for-Profit (NFP) insurance schemes. This role is full-time, with hybrid working and ideally onsite 2-3 days per week. In this role, you will manage and develop relationships with scheme insurers and partners, ensuring they deliver exceptional service and commercially viable propositions. You will monitor operational performance, drive process improvements, and support the delivery of new products and capacity. You'll also oversee contracts, review insurer agreements, and provide insights to enhance scheme performance and customer outcomes. Key responsibilities: Manage and oversee third party relationships and scheme partners Monitor profitability, operational effectiveness, and customer satisfaction Drive initiatives to improve service, operational efficiency, and risk management Support new product launches and capacity requirements Review contracts and negotiate insurer agreements Requirements: Experience managing third party relationships or operational service delivery Understanding of the insurance market Strong communication, negotiation, and stakeholder management skills Analytical mindset with excellent problem solving skills Track record of delivering exceptional customer service What's on offer: Competitive salary and benefits Hybrid working and flexible arrangements Opportunity to shape and improve specialist insurance schemes Collaborative, supportive culture with focus on customer and partner outcomes This is a great opportunity for a proactive, relationship focused professional to contribute to the success of specialist insurance schemes in a growing team. Contact Expert: Scott Norton Ashley, Senior Regional Consultant on or Email:
Apr 15, 2026
Full time
Insurance Schemes Manager South West Region Circa £40k Hybrid 2-3 days per week A specialist international insurance provider is seeking a Schemes Manager to oversee their Education and Not-for-Profit (NFP) insurance schemes. This role is full-time, with hybrid working and ideally onsite 2-3 days per week. In this role, you will manage and develop relationships with scheme insurers and partners, ensuring they deliver exceptional service and commercially viable propositions. You will monitor operational performance, drive process improvements, and support the delivery of new products and capacity. You'll also oversee contracts, review insurer agreements, and provide insights to enhance scheme performance and customer outcomes. Key responsibilities: Manage and oversee third party relationships and scheme partners Monitor profitability, operational effectiveness, and customer satisfaction Drive initiatives to improve service, operational efficiency, and risk management Support new product launches and capacity requirements Review contracts and negotiate insurer agreements Requirements: Experience managing third party relationships or operational service delivery Understanding of the insurance market Strong communication, negotiation, and stakeholder management skills Analytical mindset with excellent problem solving skills Track record of delivering exceptional customer service What's on offer: Competitive salary and benefits Hybrid working and flexible arrangements Opportunity to shape and improve specialist insurance schemes Collaborative, supportive culture with focus on customer and partner outcomes This is a great opportunity for a proactive, relationship focused professional to contribute to the success of specialist insurance schemes in a growing team. Contact Expert: Scott Norton Ashley, Senior Regional Consultant on or Email:
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays Salary: £ 26,937to £29,781 Plus up to £1,500 performance related bonus per annum, once established within your role. What you will be doing In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Company Values We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve ️ Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Apr 15, 2026
Full time
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays Salary: £ 26,937to £29,781 Plus up to £1,500 performance related bonus per annum, once established within your role. What you will be doing In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Company Values We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve ️ Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
# Supported Housing Officer Job Introduction What you'll do As a Supported Housing Officer, you'll be the main housing contact for residents living in supported housing, delivering a person centred service that reflects a wide range of needs and vulnerabilities. Working closely with residents, partners, and colleagues, you'll provide specialist housing management that helps people feel safe, supported, and able to sustain their tenancies. Your role will balance housing management, wellbeing, and safety, always putting residents at the heart of your approach.Please note that this role will be split across three of our supported housing services in Chelmsford, Essex. How you'll do it Support residents to understand and meet their tenancy responsibilities, offering guidance tailored to individual needs. Carry out regular welfare checks, risk assessments, and wellbeing plans to ensure residents are safe and supported. Identify unmet needs and advocate for residents through referrals to appropriate services and partners. Manage complaints and antisocial behaviour in line with policy and work with partner agencies where required. Report and manage repairs in communal areas and residents' homes, liaising with contractors and monitoring quality. Oversee health and safety compliance at scheme level, including fire risk assessment actions and gas safety access. Lead resident engagement through meetings, consultations, and involvement in service planning and improvement. Manage income collection activities, support benefit claims, and promote sustainable rent payment. Support voids and lettings, ensuring homes are prepared and let in line with policy and audit requirements. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential: Numeracy and literacy skills equivalent to NVQ Level 2. A willingness to travel between 3 of our supported housing services in Chelmsford, including holding a full UK driving licence and access to a car. Experience delivering a customer focused service to people with support needs in a social housing or social care setting. Experience in managing a small team.Desirable: A social care or similar qualificationOnce you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now!Step 2: Successful candidates will be asked to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS).NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents (C) OpenStreetMap contributors Supported Housing Officer Salary £30,732 to £34,147 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/4451/1836 Contract Type Permanent Working Hours 35 Location Chelmsford, United Kingdom Posted on 1 April, 2026 Closing Date 15 April, 2026 Spread the word
Apr 14, 2026
Full time
# Supported Housing Officer Job Introduction What you'll do As a Supported Housing Officer, you'll be the main housing contact for residents living in supported housing, delivering a person centred service that reflects a wide range of needs and vulnerabilities. Working closely with residents, partners, and colleagues, you'll provide specialist housing management that helps people feel safe, supported, and able to sustain their tenancies. Your role will balance housing management, wellbeing, and safety, always putting residents at the heart of your approach.Please note that this role will be split across three of our supported housing services in Chelmsford, Essex. How you'll do it Support residents to understand and meet their tenancy responsibilities, offering guidance tailored to individual needs. Carry out regular welfare checks, risk assessments, and wellbeing plans to ensure residents are safe and supported. Identify unmet needs and advocate for residents through referrals to appropriate services and partners. Manage complaints and antisocial behaviour in line with policy and work with partner agencies where required. Report and manage repairs in communal areas and residents' homes, liaising with contractors and monitoring quality. Oversee health and safety compliance at scheme level, including fire risk assessment actions and gas safety access. Lead resident engagement through meetings, consultations, and involvement in service planning and improvement. Manage income collection activities, support benefit claims, and promote sustainable rent payment. Support voids and lettings, ensuring homes are prepared and let in line with policy and audit requirements. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential: Numeracy and literacy skills equivalent to NVQ Level 2. A willingness to travel between 3 of our supported housing services in Chelmsford, including holding a full UK driving licence and access to a car. Experience delivering a customer focused service to people with support needs in a social housing or social care setting. Experience in managing a small team.Desirable: A social care or similar qualificationOnce you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now!Step 2: Successful candidates will be asked to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS).NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents (C) OpenStreetMap contributors Supported Housing Officer Salary £30,732 to £34,147 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/4451/1836 Contract Type Permanent Working Hours 35 Location Chelmsford, United Kingdom Posted on 1 April, 2026 Closing Date 15 April, 2026 Spread the word
Cambridge University Press & Assessment
Cambridge, Cambridgeshire
Job Title: Senior Developer Salary: £39,200 - £50,900 Location: Cambridge/UK requiring 40-60% of your time on-site in Cambridge (at least 2 days per week in the office) Contract: Permanent and full time (35 hours per week) Join the Exam Technology Organisation as a Senior Developer and build business-critical applications that enable and extend our digital services. You'll work in an agile squad with end-to-end ownership - from solution design through delivery and support - while mentoring others and helping shape engineering best practice. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding. When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak. About the role The Senior Developer helps deliver and evolve our digital products and services by designing, building and supporting complex applications within the Exam Technology Organisation. Working in an agile squad, you'll turn requirements into reliable solutions while mentoring colleagues and championing engineering standards. Design, develop, test and maintain working software for complex enterprise applications. Analyse requirements and produce solution designs (including documentation and delivery estimates) that meet functional and non-functional needs. Provide technical and business support to customers, the helpdesk and colleagues to meet operational requirements and resolve issues. Perform unit and system testing, as well as support wider testing (SIT & UAT) and training activities with relevant stakeholders. Track and report progress against agreed timelines and budget constraints, escalating risks and blockers appropriately. Share knowledge and mentor other developers to improve team effectiveness and promote consistent engineering standards. About you A successful applicant will bring strong software engineering fundamentals, a collaborative mindset and the drive to improve how we deliver and support business-critical services. Programming Languages and Tools: Knowledge and experience in Oracle PL/SQL, Oracle Forms and Reports is essential. Knowledge of Master Data Management and experience in the Informatica IDMC toolset - MDM SaaS, Reference 360, CDI and CAI - are highly desired. Modern software development expertise: Confident designing, coding, testing and maintaining complex applications. Solution design thinking: Able to translate requirements into pragmatic designs, document decisions, estimate effort and explain trade-offs to technical and non-technical stakeholders. Quality and reliability mindset: Takes pride in well-engineered outcomes (clean code, reviews, automated testing where appropriate) and considers operational support from day one. Agile collaboration: Enjoys working in a squad environment, partnering with product owners and other specialists to deliver iteratively and respond to change. Mentoring and knowledge sharing: Motivated to coach others, share learnings and help embed chapter standards and best practices. Analytical problem solving: Methodical approach to diagnosing issues, identifying root causes and implementing sustainable fixes. Security-aware delivery: Understands how software development choices impact security and applies routine secure engineering practices. Continuous learning: Curious about new technologies and motivated to improve ways of working, tools and standards. Desirable Knowledge of Master Data Management and experience in the Informatica IDMC If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 30th April, we will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after the advert closes. As part of the application process, you can expect: Experience level questions asked on Oracle at the point of CV and cover letter The first stage is a virtual interview via MS Teams. You may be given a brief to complete a role-related task, which will need to be returned by email before your interview. The final stage is an in-person interview at our offices in Cambridge, or on Teams if required. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Apr 14, 2026
Full time
Job Title: Senior Developer Salary: £39,200 - £50,900 Location: Cambridge/UK requiring 40-60% of your time on-site in Cambridge (at least 2 days per week in the office) Contract: Permanent and full time (35 hours per week) Join the Exam Technology Organisation as a Senior Developer and build business-critical applications that enable and extend our digital services. You'll work in an agile squad with end-to-end ownership - from solution design through delivery and support - while mentoring others and helping shape engineering best practice. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding. When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak. About the role The Senior Developer helps deliver and evolve our digital products and services by designing, building and supporting complex applications within the Exam Technology Organisation. Working in an agile squad, you'll turn requirements into reliable solutions while mentoring colleagues and championing engineering standards. Design, develop, test and maintain working software for complex enterprise applications. Analyse requirements and produce solution designs (including documentation and delivery estimates) that meet functional and non-functional needs. Provide technical and business support to customers, the helpdesk and colleagues to meet operational requirements and resolve issues. Perform unit and system testing, as well as support wider testing (SIT & UAT) and training activities with relevant stakeholders. Track and report progress against agreed timelines and budget constraints, escalating risks and blockers appropriately. Share knowledge and mentor other developers to improve team effectiveness and promote consistent engineering standards. About you A successful applicant will bring strong software engineering fundamentals, a collaborative mindset and the drive to improve how we deliver and support business-critical services. Programming Languages and Tools: Knowledge and experience in Oracle PL/SQL, Oracle Forms and Reports is essential. Knowledge of Master Data Management and experience in the Informatica IDMC toolset - MDM SaaS, Reference 360, CDI and CAI - are highly desired. Modern software development expertise: Confident designing, coding, testing and maintaining complex applications. Solution design thinking: Able to translate requirements into pragmatic designs, document decisions, estimate effort and explain trade-offs to technical and non-technical stakeholders. Quality and reliability mindset: Takes pride in well-engineered outcomes (clean code, reviews, automated testing where appropriate) and considers operational support from day one. Agile collaboration: Enjoys working in a squad environment, partnering with product owners and other specialists to deliver iteratively and respond to change. Mentoring and knowledge sharing: Motivated to coach others, share learnings and help embed chapter standards and best practices. Analytical problem solving: Methodical approach to diagnosing issues, identifying root causes and implementing sustainable fixes. Security-aware delivery: Understands how software development choices impact security and applies routine secure engineering practices. Continuous learning: Curious about new technologies and motivated to improve ways of working, tools and standards. Desirable Knowledge of Master Data Management and experience in the Informatica IDMC If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 30th April, we will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after the advert closes. As part of the application process, you can expect: Experience level questions asked on Oracle at the point of CV and cover letter The first stage is a virtual interview via MS Teams. You may be given a brief to complete a role-related task, which will need to be returned by email before your interview. The final stage is an in-person interview at our offices in Cambridge, or on Teams if required. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
We're growing and want you to be a part of our journey. Client Project Manager We are seeking an experienced and highly skilled Client Project Manager with deep expertise in the pensions industry. You will have a strong track record of leading complex projects, the ability to lead teams and influence at a senior level. The Pensions Project Management Team sits within the Actuarial & Consulting service line and as part of our broader Projects team. As a senior member, you will lead high profile, strategic client projects and work with senior leaders across all service lines nationwide. This position offers an excellent opportunity to take the lead as Client Project Manager on our complex, bespoke client facing projects, as well as performance manage project managers and contribute to the evolution of our project management capability, while acting as a trusted advisor to senior stakeholders. A good example of the types of projects we are looking for you to lead, and a key area of immediate focus for us, will be on GMPe projects work where you will work closely with the GMPe Programme Director to deliver the intended outcomes. Other areas that we are actively growing support for are working closely with Isio's Pension Administration and Operational Solutions teams on data transformation, and insurance transactions (including buy ins and buy outs). Responsibilities Responsibilities will vary, however typically these will include: Client projects - Drive and manage the full project life cycle for multiple clients at a time, including set up, planning, managing/progress reporting to key stakeholders, control, and project close. Stakeholder management - Build and maintain strong relationships with senior client stakeholders and internal leadership, influencing decision making and providing strategic guidance. Involvement in Business Development opportunities, pitches and client proposals. Team management - Effective team leadership and people management by developing talent, fostering a high performance culture, and ensuring clear communication across the team. Resource management - Supporting the central programme team to assign and prioritise resources to projects. Financial Management - WIP management, preparation of fees/invoices, control of budget vs actual. Proposition Development - Lead the ongoing development of the proposition, ensuring it remains competitive, customer centric, and aligned to market opportunities and the strategic priorities of the firm. Capability Development - Champion best practices in project management, mentor junior team members, and contribute to the development of frameworks and methodologies. Business Development - Play an active role in business development, supporting RFPs, pitches, and proposals, and identifying opportunities for future engagements. Key Skills & Experience Experience delivering complex projects within the pensions industry, with a proven ability to manage multiple high value engagements simultaneously. Demonstrated ability to influence senior stakeholders, lead cross functional teams, and manage competing priorities. Exceptional communication and presentation skills, with the confidence to represent Isio at senior client forums. IT literacy - Microsoft Office suite (including MS Project), and familiarity with project management tools. Ability to work autonomously while providing leadership and direction to others. Professional Qualifications: Association for Project Management (APM) PMQ or Chartered Project Professional (ChPP) preferred. Demonstrated Commitment to our Core Purpose Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. You can find out more about Isio and the benefits we offer here Isio - Careers & Benefits. We're open to offering this role as either a permanent position or a fixed term contract (FTC), depending on your preference and circumstances. About Isio Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email .
Apr 14, 2026
Full time
We're growing and want you to be a part of our journey. Client Project Manager We are seeking an experienced and highly skilled Client Project Manager with deep expertise in the pensions industry. You will have a strong track record of leading complex projects, the ability to lead teams and influence at a senior level. The Pensions Project Management Team sits within the Actuarial & Consulting service line and as part of our broader Projects team. As a senior member, you will lead high profile, strategic client projects and work with senior leaders across all service lines nationwide. This position offers an excellent opportunity to take the lead as Client Project Manager on our complex, bespoke client facing projects, as well as performance manage project managers and contribute to the evolution of our project management capability, while acting as a trusted advisor to senior stakeholders. A good example of the types of projects we are looking for you to lead, and a key area of immediate focus for us, will be on GMPe projects work where you will work closely with the GMPe Programme Director to deliver the intended outcomes. Other areas that we are actively growing support for are working closely with Isio's Pension Administration and Operational Solutions teams on data transformation, and insurance transactions (including buy ins and buy outs). Responsibilities Responsibilities will vary, however typically these will include: Client projects - Drive and manage the full project life cycle for multiple clients at a time, including set up, planning, managing/progress reporting to key stakeholders, control, and project close. Stakeholder management - Build and maintain strong relationships with senior client stakeholders and internal leadership, influencing decision making and providing strategic guidance. Involvement in Business Development opportunities, pitches and client proposals. Team management - Effective team leadership and people management by developing talent, fostering a high performance culture, and ensuring clear communication across the team. Resource management - Supporting the central programme team to assign and prioritise resources to projects. Financial Management - WIP management, preparation of fees/invoices, control of budget vs actual. Proposition Development - Lead the ongoing development of the proposition, ensuring it remains competitive, customer centric, and aligned to market opportunities and the strategic priorities of the firm. Capability Development - Champion best practices in project management, mentor junior team members, and contribute to the development of frameworks and methodologies. Business Development - Play an active role in business development, supporting RFPs, pitches, and proposals, and identifying opportunities for future engagements. Key Skills & Experience Experience delivering complex projects within the pensions industry, with a proven ability to manage multiple high value engagements simultaneously. Demonstrated ability to influence senior stakeholders, lead cross functional teams, and manage competing priorities. Exceptional communication and presentation skills, with the confidence to represent Isio at senior client forums. IT literacy - Microsoft Office suite (including MS Project), and familiarity with project management tools. Ability to work autonomously while providing leadership and direction to others. Professional Qualifications: Association for Project Management (APM) PMQ or Chartered Project Professional (ChPP) preferred. Demonstrated Commitment to our Core Purpose Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. You can find out more about Isio and the benefits we offer here Isio - Careers & Benefits. We're open to offering this role as either a permanent position or a fixed term contract (FTC), depending on your preference and circumstances. About Isio Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email .
About The Role Working hours and contract type: 5 35 hours per week (permanent) 1 20 hours per week (temporary - 12 months) Additional Information: Please clearly state in your personal statement whether you are applying for the full time or part time role Closing Date:13 April 2026 Closing time: 11.59pm Interview Method: Face to Face Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. This role is subject to - 2 References - where possible we require 3 years' history. We are seeking enthusiastic, people focused individuals who are passionate about supporting residents, enjoy problem solving, and thrive in a fast paced customer service environment. This is an office-based role, working Monday to Friday. As an Advisor, you will be one of the key voices and contact points supporting residents across North Manchester. Your responsibilities will include: Helping customers via telephone, email and face-to-face Solving problems and answering queries Recording and managing incoming enquiries Signposting customers to appropriate specialist teams when required Providing high quality customer service at all times About the Candidate We believe you will excel in this role if you can demonstrate: A strong standard of written English Excellent communication skills and the ability to build rapport An understanding of the cultural and social needs of diverse communities Self-motivation and strong time management skills Experience engaging with the public, either by phone or face to face Good working knowledge of Microsoft Office, particularly Excel The ability to follow processes accurately and fairly Previous experience in a Contact Centre environment is preferred but not essential. How to apply Please apply using the online application form, and upload the following: An anonymised CV - Please ensure your CV does not include personal identifying details, including in the name of the document A personal statement ( words) covering the following areas: Your Customer Service Experience Your Communication Skills Your Resilience in Difficult Situations Your Motivation for Applying for the Role Use these as section headings and provide clear, real examples that demonstrate your strengths. You will also need to show how you meet the essential criteria outlined in the person specification. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- W e are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments : Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats : Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement s for the role and identify with at least one of the criteria below : Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long-term condition When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly . For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for, please see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay . Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice
Apr 14, 2026
Full time
About The Role Working hours and contract type: 5 35 hours per week (permanent) 1 20 hours per week (temporary - 12 months) Additional Information: Please clearly state in your personal statement whether you are applying for the full time or part time role Closing Date:13 April 2026 Closing time: 11.59pm Interview Method: Face to Face Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. This role is subject to - 2 References - where possible we require 3 years' history. We are seeking enthusiastic, people focused individuals who are passionate about supporting residents, enjoy problem solving, and thrive in a fast paced customer service environment. This is an office-based role, working Monday to Friday. As an Advisor, you will be one of the key voices and contact points supporting residents across North Manchester. Your responsibilities will include: Helping customers via telephone, email and face-to-face Solving problems and answering queries Recording and managing incoming enquiries Signposting customers to appropriate specialist teams when required Providing high quality customer service at all times About the Candidate We believe you will excel in this role if you can demonstrate: A strong standard of written English Excellent communication skills and the ability to build rapport An understanding of the cultural and social needs of diverse communities Self-motivation and strong time management skills Experience engaging with the public, either by phone or face to face Good working knowledge of Microsoft Office, particularly Excel The ability to follow processes accurately and fairly Previous experience in a Contact Centre environment is preferred but not essential. How to apply Please apply using the online application form, and upload the following: An anonymised CV - Please ensure your CV does not include personal identifying details, including in the name of the document A personal statement ( words) covering the following areas: Your Customer Service Experience Your Communication Skills Your Resilience in Difficult Situations Your Motivation for Applying for the Role Use these as section headings and provide clear, real examples that demonstrate your strengths. You will also need to show how you meet the essential criteria outlined in the person specification. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- W e are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments : Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats : Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement s for the role and identify with at least one of the criteria below : Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long-term condition When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly . For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for, please see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay . Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice
Job Title: Books Services Coordinator (Maternity Cover) Location: National Support Centre, London SE1 Salary: £28,000 gross per annum full time equivalent Job type: Part Time, Fixed term Maternity cover Closing Date: 1 May 2026 The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups. We are currently looking for a Books Services Coordinator to join our team. About the role The purposes of the Book Services Coordinator role is to assist the Books and Library Manager in facilitating the charity's crew' libraries service and specialist maritime book sales and also to administer all processes and systems involved within Books and library services. Responsibilities The following is a list of the principal (but not exhaustive) tasks of the post holder: Administration of the functions and systems involved in providing an effective and efficient exchange hardback library or recyclable paperback library service to ships and maritime installations Administrating book order system, and procurement process for all merchandise necessary for the efficient functioning of the Book Services operation. Updating and maintaining the Bookshop website with accurate information and prices. Assisting in the management of the fulfilment of all sales of books/media to customers and external agencies (On-line bookshop, telephone, mail and "walk-in"), and ensure the maintenance of customer service standards Administration of the Library and Book stock control system Requirements: Experience working in book buying/selling/procurement in a customer focussed environment Experience of using book stock control and freight systems Ability to work unsupervised, make decisions and take responsibility. Experience in handling parcel deliveries and packaging goods for shipment Benefits: 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information: MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Book Services Assistant, Library Services Coordinator, Publishing Operations Coordinator, Editorial Services Coordinator, Book Production Coordinator, Literary Services Coordinator, Content Services Coordinator, Publications Coordinator, Print Services Coordinator, and Library Operations Coordinator, may also be considered for this role.
Apr 14, 2026
Contractor
Job Title: Books Services Coordinator (Maternity Cover) Location: National Support Centre, London SE1 Salary: £28,000 gross per annum full time equivalent Job type: Part Time, Fixed term Maternity cover Closing Date: 1 May 2026 The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups. We are currently looking for a Books Services Coordinator to join our team. About the role The purposes of the Book Services Coordinator role is to assist the Books and Library Manager in facilitating the charity's crew' libraries service and specialist maritime book sales and also to administer all processes and systems involved within Books and library services. Responsibilities The following is a list of the principal (but not exhaustive) tasks of the post holder: Administration of the functions and systems involved in providing an effective and efficient exchange hardback library or recyclable paperback library service to ships and maritime installations Administrating book order system, and procurement process for all merchandise necessary for the efficient functioning of the Book Services operation. Updating and maintaining the Bookshop website with accurate information and prices. Assisting in the management of the fulfilment of all sales of books/media to customers and external agencies (On-line bookshop, telephone, mail and "walk-in"), and ensure the maintenance of customer service standards Administration of the Library and Book stock control system Requirements: Experience working in book buying/selling/procurement in a customer focussed environment Experience of using book stock control and freight systems Ability to work unsupervised, make decisions and take responsibility. Experience in handling parcel deliveries and packaging goods for shipment Benefits: 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information: MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Book Services Assistant, Library Services Coordinator, Publishing Operations Coordinator, Editorial Services Coordinator, Book Production Coordinator, Literary Services Coordinator, Content Services Coordinator, Publications Coordinator, Print Services Coordinator, and Library Operations Coordinator, may also be considered for this role.
A leading financial institution is seeking a Customer Representative in Guildford, England. This part-time role requires supporting customers across various channels, including in-person and online transactions. Strong customer service skills and adaptability to digital banking are key. The position offers comprehensive training and employee benefits such as private medical insurance and a pension plan. Join a team committed to protecting and serving its customers in a flexible working environment.
Apr 14, 2026
Full time
A leading financial institution is seeking a Customer Representative in Guildford, England. This part-time role requires supporting customers across various channels, including in-person and online transactions. Strong customer service skills and adaptability to digital banking are key. The position offers comprehensive training and employee benefits such as private medical insurance and a pension plan. Join a team committed to protecting and serving its customers in a flexible working environment.
About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Senior Specialist - Sponsorships is an integral part of Latham's Events, Sponsorships & Travel team. This role will be responsible for coordinating and project managing a high volume of conference and trade organisation sponsorships, while proactively leading the entire lifecycle of sponsorships and the firm's participation, including vetting the opportunity, negotiating benefits package, submitting deliverables, leading planning meetings, outlining checklists, budget tracking, expense processing, vendor management, data management, and post-sponsorship analysis. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. This role will be offered as a 12-month fixed-term contract to cover a period of parental leave. Responsibilities & Qualifications Other key responsibilities include: Working with key stakeholders to define objectives and thoughtfully mapping out sponsorship participation accordingly Evaluating sponsorship opportunities and advising on next steps Budget forecasting annual sponsorships for a specified practice or industry group Negotiating and identifying favourable terms to achieve cost savings with vendors Attending key sponsorships to evaluate business development opportunities and/or manage setup Continuously staying abreast of sponsorship team best practices as well as market and industry trends We'd love to hear from you if you: Exhibit well-developed and professional interpersonal skills, with the ability to interact and communicate effectively with clients and staff at all organisational levels of the firm Display the ability to collaborate well across teams, with a customer service focus and a strong attention to detail Possess strong negotiation and organizational skills to manage multiple sponsorships at one time And have: Experience in an events, partnership or sponsorship management, conference organisation, business development, or marketing role in a professional services environment Experience using event management and CRM systems (Cvent, for example) A bachelor's degree Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Apr 14, 2026
Full time
About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Senior Specialist - Sponsorships is an integral part of Latham's Events, Sponsorships & Travel team. This role will be responsible for coordinating and project managing a high volume of conference and trade organisation sponsorships, while proactively leading the entire lifecycle of sponsorships and the firm's participation, including vetting the opportunity, negotiating benefits package, submitting deliverables, leading planning meetings, outlining checklists, budget tracking, expense processing, vendor management, data management, and post-sponsorship analysis. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. This role will be offered as a 12-month fixed-term contract to cover a period of parental leave. Responsibilities & Qualifications Other key responsibilities include: Working with key stakeholders to define objectives and thoughtfully mapping out sponsorship participation accordingly Evaluating sponsorship opportunities and advising on next steps Budget forecasting annual sponsorships for a specified practice or industry group Negotiating and identifying favourable terms to achieve cost savings with vendors Attending key sponsorships to evaluate business development opportunities and/or manage setup Continuously staying abreast of sponsorship team best practices as well as market and industry trends We'd love to hear from you if you: Exhibit well-developed and professional interpersonal skills, with the ability to interact and communicate effectively with clients and staff at all organisational levels of the firm Display the ability to collaborate well across teams, with a customer service focus and a strong attention to detail Possess strong negotiation and organizational skills to manage multiple sponsorships at one time And have: Experience in an events, partnership or sponsorship management, conference organisation, business development, or marketing role in a professional services environment Experience using event management and CRM systems (Cvent, for example) A bachelor's degree Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Job Description Role: Windows Engineer Location: London Career Level: Specialist Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Qualification As a Windows Engineer, you will: Join the team as a subject matter expert supporting our Managed Services function supporting Microsoft Windows Server, Active Directory Domain Services, infrastructure systems including the management of cloud platforms & working knowledgeof virtual environments (private), and related toolsets where you will be a major contributor to the ongoing success of client support and service operational improvements. Additionally, the position will require individual experience in systems enhancement review and planning, integration, identity life-cycle management, and process automation and improvement. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who excels as an individual, as well as among peers in a team environment. The position will also support other Infrastructure teams and will cross train with other team members as needed. Personal responsibility, ability to work independently, clear communication, ownership, and thoughtful execution of work is paramount! Windows Engineer Responsibilities Daily operational "break/fix" duties while working primarily out of a ticketing-based system with a large focus on Windows Server operating systems and their related Roles, Features, and components/infrastructure. Analyze, and support highly complex, enterprise-level Active Directory Services in hybrid, on-premises, and cloud hosted environments. Manage enterprise identity cloud directories including Microsoft Azure AD, AWS, Microsoft AD, and Oracle Cloud Infrastructure. Analyze current Directory Services environments to identify both technical and operational opportunities and develop continuous improvement action plans. Develop detailed knowledge based articles, standards, design, and implementation of documentation. Routine engagement with multiple other technical teams including Networking, Security, Database, Process Management, and Customer Relations personnel. Related Work Experience Troubleshooting all operating system related issues including, but not limited to, performance, system health, and system security. Managing multiple Active Directory Domains and Forests in disparate environments. Managing Active Directory Groups, Users, Services, and Computer Accounts. Group Policy Management (planning, implementing, and troubleshooting). Managing Active Directory Certificate Services / PKI Supporting O365 migration. (Technical understanding and working knowledge of M365 platforms) Supporting Azure, OCI and AWS migrations. Supporting Azure EntraID and AD Connect Supporting Active Directory Lightweight Directory Services, ADFS, SSO. Supporting upgrades and routine troubleshooting of Windows Server operating systems including security remediations. Disaster Recovery execution, coordination, and creation of related documentation. Strict Change Control, Incident, and Problem resolution based of ITIL methodology. Working knowledge and utilising AI based tooling for cloud assessments, infrastructure improvements and data capturing. Professional engagement with clients to discuss Infrastructure related changes or improvements to environments. After hours on call rotation required to ensure support for UK strategic clients. Desirable Extensive understanding and hands on experience of hybrid cloud deployments including management of virtual servers, resources, networking, storage and hypervisors. What's in it for you Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at . Locations London
Apr 14, 2026
Full time
Job Description Role: Windows Engineer Location: London Career Level: Specialist Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Qualification As a Windows Engineer, you will: Join the team as a subject matter expert supporting our Managed Services function supporting Microsoft Windows Server, Active Directory Domain Services, infrastructure systems including the management of cloud platforms & working knowledgeof virtual environments (private), and related toolsets where you will be a major contributor to the ongoing success of client support and service operational improvements. Additionally, the position will require individual experience in systems enhancement review and planning, integration, identity life-cycle management, and process automation and improvement. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who excels as an individual, as well as among peers in a team environment. The position will also support other Infrastructure teams and will cross train with other team members as needed. Personal responsibility, ability to work independently, clear communication, ownership, and thoughtful execution of work is paramount! Windows Engineer Responsibilities Daily operational "break/fix" duties while working primarily out of a ticketing-based system with a large focus on Windows Server operating systems and their related Roles, Features, and components/infrastructure. Analyze, and support highly complex, enterprise-level Active Directory Services in hybrid, on-premises, and cloud hosted environments. Manage enterprise identity cloud directories including Microsoft Azure AD, AWS, Microsoft AD, and Oracle Cloud Infrastructure. Analyze current Directory Services environments to identify both technical and operational opportunities and develop continuous improvement action plans. Develop detailed knowledge based articles, standards, design, and implementation of documentation. Routine engagement with multiple other technical teams including Networking, Security, Database, Process Management, and Customer Relations personnel. Related Work Experience Troubleshooting all operating system related issues including, but not limited to, performance, system health, and system security. Managing multiple Active Directory Domains and Forests in disparate environments. Managing Active Directory Groups, Users, Services, and Computer Accounts. Group Policy Management (planning, implementing, and troubleshooting). Managing Active Directory Certificate Services / PKI Supporting O365 migration. (Technical understanding and working knowledge of M365 platforms) Supporting Azure, OCI and AWS migrations. Supporting Azure EntraID and AD Connect Supporting Active Directory Lightweight Directory Services, ADFS, SSO. Supporting upgrades and routine troubleshooting of Windows Server operating systems including security remediations. Disaster Recovery execution, coordination, and creation of related documentation. Strict Change Control, Incident, and Problem resolution based of ITIL methodology. Working knowledge and utilising AI based tooling for cloud assessments, infrastructure improvements and data capturing. Professional engagement with clients to discuss Infrastructure related changes or improvements to environments. After hours on call rotation required to ensure support for UK strategic clients. Desirable Extensive understanding and hands on experience of hybrid cloud deployments including management of virtual servers, resources, networking, storage and hypervisors. What's in it for you Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at . Locations London
South East Region: Working across our branches in Purfleet, Gatwick, Maidstone, Stansted and South Mimms with regular deliveries to our regions customers premises. Working Hours 40 hours per week, typically Monday to Friday Salary & Benefits From £36,000 + car and an excellent benefits package, including: Enhanced family and parental policies 25 days annual leave plus bank holidays Competitive pension scheme 4 x basic salary life assurance Retail savings and corporate discounts For this role, you must have a class 1 (CPC) drivers licence. You will be supporting our Sales Team, and will have prime responsibility for providing a premium vehicle handover and demonstration experience for our customers. In this role you will: In collaboration with the Sales and service teams, ensure all new vehicles are fully prepared and ready for the customer hand over. Deliver a premium handover experience for both new & used trucks to customers at branch and on some occasions at customers' site. Share product knowledge with our Sales & services teams and customers improving the understanding of alternative fuels, electrification products and the drive to sustainability. Utilising telematics data, regularly review and present to our customers their vehicle fleet performance alongside our Account managers Manage the region's demonstrator vehicles, gathering customer feedback, insights and analysing performance data. Collaborate with other PES teams across the UK ensuring a consistent approach to Operational Excellence. Support across the Order to Delivery (O2D) process, reducing the time taken from customer order to handover You are: Customer focussed- passionate about delivering a premium service to every customer, deliberately caring about the small detail. Keen to learn- as a business we love investing in our people. We will support you to build your product and business knowledge. Highly organised- with great attention to detail, initiative, and self-motivation. A confident communicator- engaging with customers and colleagues in person, in writing, and over the telephone. IT proficient- experienced in the use of IT systems, including the standard MS Office suite. A team player- integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region. Closing Date: 02/05/2026 Next steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further. We understand that every candidate is unique, and we aspire to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at , we'll be happy to discuss these with you. Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers, and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Apr 13, 2026
Full time
South East Region: Working across our branches in Purfleet, Gatwick, Maidstone, Stansted and South Mimms with regular deliveries to our regions customers premises. Working Hours 40 hours per week, typically Monday to Friday Salary & Benefits From £36,000 + car and an excellent benefits package, including: Enhanced family and parental policies 25 days annual leave plus bank holidays Competitive pension scheme 4 x basic salary life assurance Retail savings and corporate discounts For this role, you must have a class 1 (CPC) drivers licence. You will be supporting our Sales Team, and will have prime responsibility for providing a premium vehicle handover and demonstration experience for our customers. In this role you will: In collaboration with the Sales and service teams, ensure all new vehicles are fully prepared and ready for the customer hand over. Deliver a premium handover experience for both new & used trucks to customers at branch and on some occasions at customers' site. Share product knowledge with our Sales & services teams and customers improving the understanding of alternative fuels, electrification products and the drive to sustainability. Utilising telematics data, regularly review and present to our customers their vehicle fleet performance alongside our Account managers Manage the region's demonstrator vehicles, gathering customer feedback, insights and analysing performance data. Collaborate with other PES teams across the UK ensuring a consistent approach to Operational Excellence. Support across the Order to Delivery (O2D) process, reducing the time taken from customer order to handover You are: Customer focussed- passionate about delivering a premium service to every customer, deliberately caring about the small detail. Keen to learn- as a business we love investing in our people. We will support you to build your product and business knowledge. Highly organised- with great attention to detail, initiative, and self-motivation. A confident communicator- engaging with customers and colleagues in person, in writing, and over the telephone. IT proficient- experienced in the use of IT systems, including the standard MS Office suite. A team player- integral to a small, dedicated team, able to prioritise, change pace and play your part in future sales for the region. Closing Date: 02/05/2026 Next steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further. We understand that every candidate is unique, and we aspire to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at , we'll be happy to discuss these with you. Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers, and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a more sustainable world of work; think of Gallagher. Overview Are you passionate about sustainability and investment? Do you want to make a real impact by helping clients integrate sustainable practices into their decision making? If so, we have the perfect opportunity for you! At Gallagher, we are committed to providing strategic advice that empowers our clients to align their investments with sustainability goals. We are looking for a Sustainable Investment Specialist to join our team and play a key role in shaping the future of sustainable investme How you'll make an impact Provide strategic advice to clients on integrating sustainable investment objectives into their decision making processes. Work on exciting projects such as decarbonisation, net zero strategies, engagement and proxy voting analysis, and social impact initiatives. Develop and implement tailored sustainable investment strategies that align with client goals and risk tolerances. Monitor ESG metrics and stewardship activities to ensure investments meet sustainability objectives. Advance investment policies to incorporate sustainable investment principles and themes. Support the development and evolution of Gallagher's sustainable investment framework, ensuring it remains effective and relevant. Research emerging sustainability topics and integrate them into our strategies. Build and maintain strong client relationships, ensuring exceptional service and delivery of advice. Collaborate with team members to share knowledge and foster an innovative approach to sustainable investment. About You We're seeking someone who is passionate about sustainability, has a strong understanding of investment principles, and thrives in a collaborative environment. If you're ready to make a difference and help clients achieve their sustainability goals, we'd love to hear from you. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4x your basic annual salary, up to 10x if you top up. Income protection, covering up to 50% of your annual income, with options to top up. Health cash plan or Private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shop or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 13, 2026
Full time
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a more sustainable world of work; think of Gallagher. Overview Are you passionate about sustainability and investment? Do you want to make a real impact by helping clients integrate sustainable practices into their decision making? If so, we have the perfect opportunity for you! At Gallagher, we are committed to providing strategic advice that empowers our clients to align their investments with sustainability goals. We are looking for a Sustainable Investment Specialist to join our team and play a key role in shaping the future of sustainable investme How you'll make an impact Provide strategic advice to clients on integrating sustainable investment objectives into their decision making processes. Work on exciting projects such as decarbonisation, net zero strategies, engagement and proxy voting analysis, and social impact initiatives. Develop and implement tailored sustainable investment strategies that align with client goals and risk tolerances. Monitor ESG metrics and stewardship activities to ensure investments meet sustainability objectives. Advance investment policies to incorporate sustainable investment principles and themes. Support the development and evolution of Gallagher's sustainable investment framework, ensuring it remains effective and relevant. Research emerging sustainability topics and integrate them into our strategies. Build and maintain strong client relationships, ensuring exceptional service and delivery of advice. Collaborate with team members to share knowledge and foster an innovative approach to sustainable investment. About You We're seeking someone who is passionate about sustainability, has a strong understanding of investment principles, and thrives in a collaborative environment. If you're ready to make a difference and help clients achieve their sustainability goals, we'd love to hear from you. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4x your basic annual salary, up to 10x if you top up. Income protection, covering up to 50% of your annual income, with options to top up. Health cash plan or Private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shop or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Your new companyYou'll be joining a leading UK insurance and financial services group that is experiencing sustained growth and continued investment. Known for its customer-centric approach, strong governance and innovation-led strategy, this organisation supports a large and diverse UK customer base. They are now seeking a Legal Counsel circa 1-5 PQE to join them in Bristol. With a collaborative culture and a clear commitment to responsible business practices, the company offers an environment where their in-house lawyers are encouraged to operate as true business partners and make a visible commercial impact.Your new roleAs Legal Counsel, you will be an integral part of an established in-house Legal function, providing pragmatic, commercially focused legal advice to stakeholders across the business. Working closely with senior leaders and cross-functional teams, you will support commercial contracts and strategic projects, managing matters from initial instruction through to completion. Reporting to a senior lawyer, you will act as a trusted adviser while developing exposure across a broad range of legal disciplines, including commercial property, litigation, intellectual property, employment and data protection. This role is ideally suited to a commercially minded lawyer who enjoys working at pace, balancing risk with business priorities and contributing to wider organisational objectives.What you'll need to succeedTo succeed in this Legal Counsel role, you will demonstrate: Strong experience drafting and negotiating commercial contracts Excellent written and verbal communication skills, with the confidence to advise non-legal stakeholders The ability to manage multiple priorities and deliver clear, timely and proportionate legal advice Sound commercial judgment and confidence in decision-making A proactive, delivery-focused and solution-orientated mindset Desirable experience includes: Background within financial services or another regulated industry Knowledge of data protection law Approximately 1-5 years' PQE, gained either in-house or within a reputable commercial law firm What you'll get in returnYou'll be rewarded with a competitive salary and a flexible, inclusive benefits package designed to support wellbeing, balance and long-term career development, including: Hybrid working - typically 2 days office-based, 3 days remote Generous annual leave, increasing with length of service, plus bank holidays Discretionary annual bonus Employer-supported pension scheme Flexible working arrangements and flexi-time Healthcare cash plan and wellbeing support Electric vehicle salary sacrifice scheme Life assurance Apply nowIf you're a commercially driven Legal Counsel looking to progress your in-house career within a growing, well-regulated organisation where your advice has real influence, this is an opportunity worth exploring. Please contact Harriet Chapman at Hays Legal for further information. Apply now to take the next step in your legal career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 13, 2026
Full time
Your new companyYou'll be joining a leading UK insurance and financial services group that is experiencing sustained growth and continued investment. Known for its customer-centric approach, strong governance and innovation-led strategy, this organisation supports a large and diverse UK customer base. They are now seeking a Legal Counsel circa 1-5 PQE to join them in Bristol. With a collaborative culture and a clear commitment to responsible business practices, the company offers an environment where their in-house lawyers are encouraged to operate as true business partners and make a visible commercial impact.Your new roleAs Legal Counsel, you will be an integral part of an established in-house Legal function, providing pragmatic, commercially focused legal advice to stakeholders across the business. Working closely with senior leaders and cross-functional teams, you will support commercial contracts and strategic projects, managing matters from initial instruction through to completion. Reporting to a senior lawyer, you will act as a trusted adviser while developing exposure across a broad range of legal disciplines, including commercial property, litigation, intellectual property, employment and data protection. This role is ideally suited to a commercially minded lawyer who enjoys working at pace, balancing risk with business priorities and contributing to wider organisational objectives.What you'll need to succeedTo succeed in this Legal Counsel role, you will demonstrate: Strong experience drafting and negotiating commercial contracts Excellent written and verbal communication skills, with the confidence to advise non-legal stakeholders The ability to manage multiple priorities and deliver clear, timely and proportionate legal advice Sound commercial judgment and confidence in decision-making A proactive, delivery-focused and solution-orientated mindset Desirable experience includes: Background within financial services or another regulated industry Knowledge of data protection law Approximately 1-5 years' PQE, gained either in-house or within a reputable commercial law firm What you'll get in returnYou'll be rewarded with a competitive salary and a flexible, inclusive benefits package designed to support wellbeing, balance and long-term career development, including: Hybrid working - typically 2 days office-based, 3 days remote Generous annual leave, increasing with length of service, plus bank holidays Discretionary annual bonus Employer-supported pension scheme Flexible working arrangements and flexi-time Healthcare cash plan and wellbeing support Electric vehicle salary sacrifice scheme Life assurance Apply nowIf you're a commercially driven Legal Counsel looking to progress your in-house career within a growing, well-regulated organisation where your advice has real influence, this is an opportunity worth exploring. Please contact Harriet Chapman at Hays Legal for further information. Apply now to take the next step in your legal career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job title: Account Handler - Construction & Real Estate Salary: £40,000 - £45,000 Location: Leicester (Hybrid) Purpose of Role Lawes Consulting Group are partnering with a well-established and very well-respected Leicester based Insurance Broker who is seeking an Account Handler to sit in the specialist Construction & Real Estate team. This is a business that has built a strong market reputation over a number of years and is renowned for offering a consistently high level of service to its impressive portfolio of corporate UK based and international clients. Due to consistent growth, an opportunity has become available for an experienced, technically adept Broker who is comfortable handling mid-corporate cases and is able to provide an excellent level of advice and support to their clients. Whilst previous experience of operating in the Construction & Real Estate sector would be advantageous, it isn't a prerequisite. This is business that prides itself on creating a 'grown up' environment where it's people can prosper and be rewarded for achieving outstanding results. There is a real focus on rewarding client servicing and allowing brokers to work with autonomy rather than be subject to micro management and an over emphasis on reporting and red-tape. Responsibilities Manage and service a portfolio of Construction & Real Estate clients, ensuring high levels of customer satisfaction Collaborate with underwriters, insurers, and brokers to negotiate and secure the best coverage options for clients Provide expert advice on a range of commercial insurance products, policy terms, and risk management solutions Prepare and process renewals, endorsements, and adjustments accurately and efficiently Ensure compliance with industry regulations and company policies Handle client queries, resolve issues promptly, and provide professional support Assist in the development of new business opportunities through referrals and cross-selling additional products Day-to-Day Gathering necessary information for policy renewals and adjustments Liaise with insurers to obtain competitive quotes and ensure policies are placed efficiently Maintain accurate client records and documentation within internal systems Support business development activities through proactive client engagement and relationship management Experience Ideally possess 3 or 4 years experience in handling a wide variety of commercial insurance products An excellent knowledge of the UK general Insurance market Ideally hold industry recognised qualifications Excellent interpersonal and communication skills with the ability to build strong client relationships Previous Acturis experience would be beneficial Skills Cert CII or DIP CII qualified would be advantageous Strong organisational skills Great communicator and team player If you have the relevant experience or know someone that does please contact me now on or email us at
Apr 13, 2026
Full time
Job title: Account Handler - Construction & Real Estate Salary: £40,000 - £45,000 Location: Leicester (Hybrid) Purpose of Role Lawes Consulting Group are partnering with a well-established and very well-respected Leicester based Insurance Broker who is seeking an Account Handler to sit in the specialist Construction & Real Estate team. This is a business that has built a strong market reputation over a number of years and is renowned for offering a consistently high level of service to its impressive portfolio of corporate UK based and international clients. Due to consistent growth, an opportunity has become available for an experienced, technically adept Broker who is comfortable handling mid-corporate cases and is able to provide an excellent level of advice and support to their clients. Whilst previous experience of operating in the Construction & Real Estate sector would be advantageous, it isn't a prerequisite. This is business that prides itself on creating a 'grown up' environment where it's people can prosper and be rewarded for achieving outstanding results. There is a real focus on rewarding client servicing and allowing brokers to work with autonomy rather than be subject to micro management and an over emphasis on reporting and red-tape. Responsibilities Manage and service a portfolio of Construction & Real Estate clients, ensuring high levels of customer satisfaction Collaborate with underwriters, insurers, and brokers to negotiate and secure the best coverage options for clients Provide expert advice on a range of commercial insurance products, policy terms, and risk management solutions Prepare and process renewals, endorsements, and adjustments accurately and efficiently Ensure compliance with industry regulations and company policies Handle client queries, resolve issues promptly, and provide professional support Assist in the development of new business opportunities through referrals and cross-selling additional products Day-to-Day Gathering necessary information for policy renewals and adjustments Liaise with insurers to obtain competitive quotes and ensure policies are placed efficiently Maintain accurate client records and documentation within internal systems Support business development activities through proactive client engagement and relationship management Experience Ideally possess 3 or 4 years experience in handling a wide variety of commercial insurance products An excellent knowledge of the UK general Insurance market Ideally hold industry recognised qualifications Excellent interpersonal and communication skills with the ability to build strong client relationships Previous Acturis experience would be beneficial Skills Cert CII or DIP CII qualified would be advantageous Strong organisational skills Great communicator and team player If you have the relevant experience or know someone that does please contact me now on or email us at
Brighton, United Kingdom / Croydon, United Kingdom / Newcastle Upon Tyne, United Kingdom / Belfast, United Kingdom / York, United Kingdom Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About thebusinessunit The Energy unit delivers services to clients globally across several sectors including hydropower, nuclear, waste, renewable generation and transmission & distribution networks. Together we provide integrated engineering and project management services across the project lifecycle - from concept and design to construction and operations, to decommissioning or repowering and life extension. Together with our clients, we're helping to deliver the energy transition globally. Job Overview Mott MacDonald has an exciting opportunity for a Senior Electrical Engineer to join our expanding Power Transmission and Distribution team. The successful candidate will be motivated to work on a range of diverse industry leading projects developing innovative solutions for power transmission grid systems and for client transmission and distribution installations ensuring security of electricity supply, developing the integration of renewable energy sources and bringing large power infrastructural plans from concept to delivery stage. Your role will include working with a range of clients/stakeholders including major utilities and large global demand customers in a rapidly changing energy sector. The role is a permanent position within our team for an ambitious and enthusiastic Electrical Engineer. Reporting to the Power team Principal Engineer, you will be responsible for a range of tasks including; Primary plant layout for HV substations Equipment specifications for HV Plant and ancillary equipment Providing engineering design input to major electrical power infrastructural development projects through various lifecycle stages from feasibility/front end engineering stages to detailed design/site construction monitoring and commissioning Coordination with client project teams and internal team disciplines within Mott MacDonald including civil, structural, environmental, survey/geotechnical, transport, protection and control and CAD/BIM team Delivering projects in new technologies e.g. energy storage, HVDC systems, smart grid solutions, waste to energy etc Provide professional services to clients in the UK and overseas Candidate Specification : Qualified to degree level and will ideally be, or working towards Chartered Engineer status; Experience working in the power transmission and distribution industry; Experience relating to design, delivery and supervision of HV substation solutions (110kV to 400kV); Experience in development of specifications for HV AIS/GIS substations and associated primary/secondary equipment; Experience of all stages of project lifecycles; Experience in applying regulatory and client specific health and safety requirements to HV plant system designs; Experience in the preparation of technical reports in English; Preferred, but not required : Experience in design of Overhead Line Systems for transmission networks: Experience in design of HV cable systems (minimum 110kV); Experience in site construction and/or testing/commissioning for HV plant systems; Experience in earthing software design (CDEGs) and system studies/protection co ordination software (ETAP); Experience in control and protection systems design. Masters Degree At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Apply now, or for more information about our application process, click here.
Apr 13, 2026
Full time
Brighton, United Kingdom / Croydon, United Kingdom / Newcastle Upon Tyne, United Kingdom / Belfast, United Kingdom / York, United Kingdom Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About thebusinessunit The Energy unit delivers services to clients globally across several sectors including hydropower, nuclear, waste, renewable generation and transmission & distribution networks. Together we provide integrated engineering and project management services across the project lifecycle - from concept and design to construction and operations, to decommissioning or repowering and life extension. Together with our clients, we're helping to deliver the energy transition globally. Job Overview Mott MacDonald has an exciting opportunity for a Senior Electrical Engineer to join our expanding Power Transmission and Distribution team. The successful candidate will be motivated to work on a range of diverse industry leading projects developing innovative solutions for power transmission grid systems and for client transmission and distribution installations ensuring security of electricity supply, developing the integration of renewable energy sources and bringing large power infrastructural plans from concept to delivery stage. Your role will include working with a range of clients/stakeholders including major utilities and large global demand customers in a rapidly changing energy sector. The role is a permanent position within our team for an ambitious and enthusiastic Electrical Engineer. Reporting to the Power team Principal Engineer, you will be responsible for a range of tasks including; Primary plant layout for HV substations Equipment specifications for HV Plant and ancillary equipment Providing engineering design input to major electrical power infrastructural development projects through various lifecycle stages from feasibility/front end engineering stages to detailed design/site construction monitoring and commissioning Coordination with client project teams and internal team disciplines within Mott MacDonald including civil, structural, environmental, survey/geotechnical, transport, protection and control and CAD/BIM team Delivering projects in new technologies e.g. energy storage, HVDC systems, smart grid solutions, waste to energy etc Provide professional services to clients in the UK and overseas Candidate Specification : Qualified to degree level and will ideally be, or working towards Chartered Engineer status; Experience working in the power transmission and distribution industry; Experience relating to design, delivery and supervision of HV substation solutions (110kV to 400kV); Experience in development of specifications for HV AIS/GIS substations and associated primary/secondary equipment; Experience of all stages of project lifecycles; Experience in applying regulatory and client specific health and safety requirements to HV plant system designs; Experience in the preparation of technical reports in English; Preferred, but not required : Experience in design of Overhead Line Systems for transmission networks: Experience in design of HV cable systems (minimum 110kV); Experience in site construction and/or testing/commissioning for HV plant systems; Experience in earthing software design (CDEGs) and system studies/protection co ordination software (ETAP); Experience in control and protection systems design. Masters Degree At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Apply now, or for more information about our application process, click here.
Select how often (in days) to receive an alert: Senior Development Underwriter - Mid-Market Retail Insurance 132609 Senior Development Underwriter - Mid-Market Retail Insurance Working hours: This role is available on a part-time, job-share or full-time basis Location: South Coast region Closing date for applications: Friday 24th April 2026. The opportunity: Are you an accomplished underwriter with a passion for market growth and strategic leadership? Do you thrive on influencing the market, unlocking new opportunities, and shaping portfolios? At Zurich, we're excited to announce a newly created Senior Development Underwriter position-offering the opportunity to champion our new business strategy and play a leading role in strengthening our position across the mid-market retail insurance sector. As Senior Development Underwriter, you will drive Zurich's growth agenda across our mid-market retail portfolios. This is a new and highly visible role, designed to accelerate business development and deliver strategic impact. You'll combine deep technical expertise with commercial acumen, leading the origination, negotiation, and underwriting of complex risks. Your ability to develop relationships with brokers, clients, and market influencers will be key to growing Zurich's business and reputation. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? Driving strategic growth: Lead the identification, development, and conversion of high-value mid market retail insurance opportunities, positioning Zurich as an underwriter of choice. Market leadership: Build and leverage senior relationships with brokers, clients, and industry stakeholders to secure new business and enhance Zurich's presence in target markets. Expert underwriting: Take ownership of complex, high-value risks-providing expert analysis, bespoke solutions, and profitable decision making. Insight led strategy: Monitor, interpret, and respond to market trends, competitor activity, and regulatory change-informing the development of market leading propositions. Mentoring and collaboration: Coach and support regional teams, share specialist knowledge, and foster a culture of collaboration and continuous improvement to drive commercial success. What are we looking for? Significant experience in mid market retail insurance underwriting, with a strong track record of business development and portfolio growth. Advanced technical and analytical skills-confident in assessing and structuring complex risks. Proven ability to engage, influence, and negotiate with senior brokers, clients, and internal stakeholders. A strategic, commercially minded approach, with a focus on innovation and business results. Experience mentoring others or leading team development is highly desirable. As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include a 12% defined non contributory pension scheme, an annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who is a long standing player in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's well being, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's well being from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. We'dlove it if you couldsubmityour application online. If you require an alternative method of applying, please send an email to So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. The financials 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. Time away 28 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
Apr 13, 2026
Full time
Select how often (in days) to receive an alert: Senior Development Underwriter - Mid-Market Retail Insurance 132609 Senior Development Underwriter - Mid-Market Retail Insurance Working hours: This role is available on a part-time, job-share or full-time basis Location: South Coast region Closing date for applications: Friday 24th April 2026. The opportunity: Are you an accomplished underwriter with a passion for market growth and strategic leadership? Do you thrive on influencing the market, unlocking new opportunities, and shaping portfolios? At Zurich, we're excited to announce a newly created Senior Development Underwriter position-offering the opportunity to champion our new business strategy and play a leading role in strengthening our position across the mid-market retail insurance sector. As Senior Development Underwriter, you will drive Zurich's growth agenda across our mid-market retail portfolios. This is a new and highly visible role, designed to accelerate business development and deliver strategic impact. You'll combine deep technical expertise with commercial acumen, leading the origination, negotiation, and underwriting of complex risks. Your ability to develop relationships with brokers, clients, and market influencers will be key to growing Zurich's business and reputation. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? Driving strategic growth: Lead the identification, development, and conversion of high-value mid market retail insurance opportunities, positioning Zurich as an underwriter of choice. Market leadership: Build and leverage senior relationships with brokers, clients, and industry stakeholders to secure new business and enhance Zurich's presence in target markets. Expert underwriting: Take ownership of complex, high-value risks-providing expert analysis, bespoke solutions, and profitable decision making. Insight led strategy: Monitor, interpret, and respond to market trends, competitor activity, and regulatory change-informing the development of market leading propositions. Mentoring and collaboration: Coach and support regional teams, share specialist knowledge, and foster a culture of collaboration and continuous improvement to drive commercial success. What are we looking for? Significant experience in mid market retail insurance underwriting, with a strong track record of business development and portfolio growth. Advanced technical and analytical skills-confident in assessing and structuring complex risks. Proven ability to engage, influence, and negotiate with senior brokers, clients, and internal stakeholders. A strategic, commercially minded approach, with a focus on innovation and business results. Experience mentoring others or leading team development is highly desirable. As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include a 12% defined non contributory pension scheme, an annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who is a long standing player in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's well being, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's well being from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. We'dlove it if you couldsubmityour application online. If you require an alternative method of applying, please send an email to So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. The financials 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. Time away 28 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
Claims Handler/Paralegal - Legal Indemnity Department: Professional and Commercial Risk - Claims Handling Employment Type: Permanent Location: Bristol Description Legal Indemnity policies are issued to provide cover for losses arising due to defects in the title to property. Our team advises on the full range of claims and policy wordings including absence of easement, restrictive covenant, rights to light, defective title, planning and building regulation issues. Policyholders can be individuals, commercial property owners/developers or their lenders. Claims range from a neighbour dispute to complex, high-value litigation regarding development of land. Settlement of the claims involves creative thinking with a view to avoiding litigation wherever possible. The Claims Handling team also works across a variety of service lines, including law, construction, architecture, property consultants, financial services, and accounting, offering tailored advice for each sector. Our expertise covers a wide range of claims, from straightforward disputes to complex, high-value cases, assessing professional standards and mitigating risks for our clients. We also handle Management Liability claims i.e. directors and officers and employment practices liability claims. The Claims Handling Team sits within the Professional and Commercial Risks team in our Bristol office. The team is ranked in Tier 1 in both the Legal 500 and Chambers directories, with a number of leading individuals named. It includes commercial litigation together with the longest established professional negligence team in Bristol, acting for most of the leading insurers, as well as large professional services firms themselves including leading global surveyors, solicitors and insurance brokers. Alongside the team sits a market leading claims handling team, DAC Beachcroft Specialist Claims Services, handling several thousand Professional Indemnity and Management Liability claims on an outsourced basis on behalf of London Market Insurers. This role is a claims handling/paralegal role within the Claims Handling Team to handle Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. Key Responsibilities The overall purpose of this role is to provide a timely, professional and high-quality service to clients in the management of Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. You will have delegated authority from the insurer to make coverage decisions in claims worth up to £25k. Above that value you will report to the insurer and provide instructions to panel solicitors. The role will require you to: Manage a varied caseload under supervision. This will include developing a knowledge of property law, insurance law and coverage issues as well as the civil procedure rules and aspects of alternative dispute resolution. Handle a variety of claims against professions as well as building an understanding of each profession's own rules, procedures and regulatory framework and/or claims under Management Liability policies. Conduct the review of new cases, completing case checklist to identify coverage issues. Assess quantum, legal position and establish strategy for the claim. Draft correspondence to policyholders/brokers requesting additional information as required. Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate. Maintain ongoing contact with the insurer and policyholder throughout the process to report on progress and take further instructions. Play a key role in developing and maintaining client relationships. Support the Legal Indemnities team in claims review meetings with the insurer. Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties. Instruct experts and external counsel where appropriate. Ensure that the case management system and hard copy files are updated with diary dates as required by the case. Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information. Ensure that the DAC Beachcroft brand and standards are maintained in managing the outputs of other panel firms. Handle confidential information in line with the firms data security protocols. Skills, Knowledge and Expertise The Ideal Candidate Graduate calibre with an excellent academic record and/or previous experience of working as a claims paralegal or similar within the field of professional indemnity is desirable. IT literate with working knowledge of Word and Excel. Good keyboard skills. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Personal Skills Client focused with an ability to build strong relationships with client and third party contacts at all levels. Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities. Proactive and energetic with a tenacious approach to identifying issues and solving problems. Quality and customer service oriented with a concern for accuracy and an eye for detail. Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential. Able to progress tasks using own initiative, seeking guidance and input from others where appropriate. Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field. Confident oral and written communication skills.
Apr 13, 2026
Full time
Claims Handler/Paralegal - Legal Indemnity Department: Professional and Commercial Risk - Claims Handling Employment Type: Permanent Location: Bristol Description Legal Indemnity policies are issued to provide cover for losses arising due to defects in the title to property. Our team advises on the full range of claims and policy wordings including absence of easement, restrictive covenant, rights to light, defective title, planning and building regulation issues. Policyholders can be individuals, commercial property owners/developers or their lenders. Claims range from a neighbour dispute to complex, high-value litigation regarding development of land. Settlement of the claims involves creative thinking with a view to avoiding litigation wherever possible. The Claims Handling team also works across a variety of service lines, including law, construction, architecture, property consultants, financial services, and accounting, offering tailored advice for each sector. Our expertise covers a wide range of claims, from straightforward disputes to complex, high-value cases, assessing professional standards and mitigating risks for our clients. We also handle Management Liability claims i.e. directors and officers and employment practices liability claims. The Claims Handling Team sits within the Professional and Commercial Risks team in our Bristol office. The team is ranked in Tier 1 in both the Legal 500 and Chambers directories, with a number of leading individuals named. It includes commercial litigation together with the longest established professional negligence team in Bristol, acting for most of the leading insurers, as well as large professional services firms themselves including leading global surveyors, solicitors and insurance brokers. Alongside the team sits a market leading claims handling team, DAC Beachcroft Specialist Claims Services, handling several thousand Professional Indemnity and Management Liability claims on an outsourced basis on behalf of London Market Insurers. This role is a claims handling/paralegal role within the Claims Handling Team to handle Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. Key Responsibilities The overall purpose of this role is to provide a timely, professional and high-quality service to clients in the management of Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. You will have delegated authority from the insurer to make coverage decisions in claims worth up to £25k. Above that value you will report to the insurer and provide instructions to panel solicitors. The role will require you to: Manage a varied caseload under supervision. This will include developing a knowledge of property law, insurance law and coverage issues as well as the civil procedure rules and aspects of alternative dispute resolution. Handle a variety of claims against professions as well as building an understanding of each profession's own rules, procedures and regulatory framework and/or claims under Management Liability policies. Conduct the review of new cases, completing case checklist to identify coverage issues. Assess quantum, legal position and establish strategy for the claim. Draft correspondence to policyholders/brokers requesting additional information as required. Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate. Maintain ongoing contact with the insurer and policyholder throughout the process to report on progress and take further instructions. Play a key role in developing and maintaining client relationships. Support the Legal Indemnities team in claims review meetings with the insurer. Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties. Instruct experts and external counsel where appropriate. Ensure that the case management system and hard copy files are updated with diary dates as required by the case. Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information. Ensure that the DAC Beachcroft brand and standards are maintained in managing the outputs of other panel firms. Handle confidential information in line with the firms data security protocols. Skills, Knowledge and Expertise The Ideal Candidate Graduate calibre with an excellent academic record and/or previous experience of working as a claims paralegal or similar within the field of professional indemnity is desirable. IT literate with working knowledge of Word and Excel. Good keyboard skills. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Personal Skills Client focused with an ability to build strong relationships with client and third party contacts at all levels. Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities. Proactive and energetic with a tenacious approach to identifying issues and solving problems. Quality and customer service oriented with a concern for accuracy and an eye for detail. Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential. Able to progress tasks using own initiative, seeking guidance and input from others where appropriate. Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field. Confident oral and written communication skills.
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
Apr 13, 2026
Full time
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
About The Role Are you passionate about helping others and making a difference? Do you want a job changing people's lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You'll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You'll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. You'll bring your passion and desire to grow and we'll reward you with a brilliant salary of £34,376 and our Continued Professional Development programme to progress within the company. Working a 38 hour a week shift pattern between 8.30 am - 6.15 pm Monday - Friday and 1 in 4 Saturdays 9 am - 1 pm. We also offer Hybrid working enabling you to work up to 2 days a week from home. When you are in office we offer free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks. About You We're looking for someone who's: An achiever: You'll love what you do, owning your calls through to resolution. Most importantly, you'll bring your motivation and determination to excel in our exciting environment. A communicator: You'll be a wonderful natural listener and establish effective interpersonal relationships. You'll thrive in an environment involving public interaction. An influencer: You'll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next. A thriver in a fast paced environment: You'll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track. We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past. The Process Stage 1 - Online Application: CV. Stage 2 - Online Task Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better ( min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward. Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc. Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better. Stage 5 - Hiring offer About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non contributory pension (9% non contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include: Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Apr 13, 2026
Full time
About The Role Are you passionate about helping others and making a difference? Do you want a job changing people's lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You'll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You'll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. You'll bring your passion and desire to grow and we'll reward you with a brilliant salary of £34,376 and our Continued Professional Development programme to progress within the company. Working a 38 hour a week shift pattern between 8.30 am - 6.15 pm Monday - Friday and 1 in 4 Saturdays 9 am - 1 pm. We also offer Hybrid working enabling you to work up to 2 days a week from home. When you are in office we offer free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks. About You We're looking for someone who's: An achiever: You'll love what you do, owning your calls through to resolution. Most importantly, you'll bring your motivation and determination to excel in our exciting environment. A communicator: You'll be a wonderful natural listener and establish effective interpersonal relationships. You'll thrive in an environment involving public interaction. An influencer: You'll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next. A thriver in a fast paced environment: You'll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track. We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past. The Process Stage 1 - Online Application: CV. Stage 2 - Online Task Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better ( min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward. Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc. Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better. Stage 5 - Hiring offer About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non contributory pension (9% non contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include: Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Apr 12, 2026
Full time
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
