Customer Logistics manager

The Role

You will take a visible leadership position across terminal operations, working collaboratively with internal teams and external stakeholders to deliver key KPIs and service levels. Acting as a central point of contact, you will resolve operational issues, promote continuous improvement, and support strategic initiatives across the business.

Key responsibilities include:

• Driving performance across KPIs including service delivery, inventory flow, and customer satisfaction
• Ensuring high standards of safety, security, and compliance
• Managing and resolving operational issues using structured problem-solving approaches
• Building strong relationships with airport stakeholders and retail partners
• Supporting business projects, innovation, and sustainability initiatives
• Leading, coaching, and developing team members to maximise performance and engagement

About You

We are looking for a confident and proactive leader with strong stakeholder management skills and a track record of delivering results in a fast-paced environment.

You will have:

• Proven management experience (ideally within retail or food & beverage operations)
• Strong understanding of inventory management and replenishment processes
• Experience working with inventory systems
• Excellent communication and influencing skills
• A solutions-focused mindset with the ability to manage complex challenges
• Strong customer relationship management experience

• Solid working experience with Inventory Management Systems

• Proficient in MS Word, MS Excel and MS Visio (desired)

• Innovation, thinks of new ideas and has the influencing skills to highlight what change is right for the business