Customer Services Coordinator

Company description:

Premier Foods is one of Britain's biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you'll find them in 94% of British households.At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

Job description:

Based - Lutterworth, LE17 4DU (3 days in office)

Salary - £27,000 per annum

Hours - Monday to Friday, 8am-4pm (with some weekend working required)

Join our dynamic Sweet Treats team, where passion meets performance! We're a leading name in the food manufacturing sector, delivering delicious products and exceptional service to customers across the world. We're looking for a proactive and customer-focused Customer Services Coordinator to help us maintain and grow our strong relationships with key customers.

The Role

As a Customer Services Coordinator, you'll be the heartbeat of our customer operations. You'll manage daily account processing, resolve queries, and collaborate with internal teams to ensure smooth order fulfilment and customer satisfaction.

Key Responsibilities

• Analyse customer orders and identify demand fluctuations.
• Liaise with stock teams and bakery schedulers to ensure product availability.
• Communicate proactively with customers regarding order issues.
• Manage promotions, forecasts, and daily order trackers.
• Collaborate with supply chain and commercial teams.
• Investigate and report root causes of order shortages.
• Attend operational meetings and produce performance reports.
• Handle sample requests and maintain system housekeeping.

What We're Looking For

• Previous experience in customer service or a customer-focused role.
• Experience in logistics or supply chain (ideally FMCG)
• Familiarity with SAP and production/logistics processes.
• Strong communication and analytical skills.
• Proficiency in Excel and email systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Why Join Us?

• Be part of a passionate and agile team.
• Opportunities for career progression (e.g., Customer Service Lead Coordinator).
• Training and development support including SAP and NVQ qualifications.
• Work in a collaborative environment that values innovation and customer focus.