Project Liaison Officer - Housing

Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley)

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our '3 Cs' values - Customer first, Can do, and Curious - we are committed to delivering high-quality services that put people at the heart of everything we do.

• Salary of £31,537 - £34,434 per annum
• Agile working packages
• Excellent pension scheme
• Discounted gym membership
• Health & wellbeing checks
• Fantastic training and development opportunities

This is an exciting opportunity for a customer-focused project professional with experience building strong relationships and working with the public to join our committed organisation.

You'll play a crucial part in improving homes and communities throughout Barnsley, supporting exciting regeneration projects that make a visible difference and help improve our town.

What's more, you'll have access to a terrific range of well-rounded benefits, giving you the chance to grow your career in an organisation that puts its people first and is committed to getting things right.

So, if you're ready to bring your people skills and proactive approach to a role with real local impact, we would love to hear from you.

As a Project Liaison Officer, you will support the delivery of our investment and regeneration projects across Barnsley.

Providing a proactive, customer-focused liaison service to residents throughout each stage of works, you will act as a key on site presence, engaging directly with residents through home visits, consultations and ongoing support.

You will ensure residents are informed, prepared and supported before, during and after works, identifying and resolving issues, including repairs and vulnerability concerns, and helping ensure a smooth and positive customer experience.

• Contribute to the coordination and delivery of projects, helping to keep them on track
• Conduct tenant inductions, follow up visits and post work assessments
• Build strong relationships with internal teams, contractors and partners
• Prepare and present reports to senior officers, members and partners

To be considered as a Project Liaison Officer, you will need:

• Experience working in a customer focused environment dealing with the public
• The ability to develop effective working relationships with partners, contractors, consultants, staff and customers
• The ability to accurately prepare and present information concisely and clearly
• A positive, flexible approach to team working
• An NVQ Level 3 and/or equivalent qualifications or proven extensive experience

This post requires a Basic Criminal Record Check.

Shortlisting is due to take place the week commencing 27th April 2026, and interview dates are due to take place the week commencing 4th May. Please note, these dates are subject to change.

Other organisations may call this role Project Officer, Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Regeneration Officer, Project Support Officer, Community Liaison Officer, Housing Liaison Officer, Project Co ordinator, or Tenant Support Officer.

Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're ready to use your skills in a role with real purpose as a Project Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.