Job Title: Commercial Account Handler / Supervisor Location: Watford, Hertfordshire Salary: Circa £55k + Benefits Reports To: Commercial Manager / Account Director Job Purpose
We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands on with clients.
Key Responsibilities Client & Account Handling
- Manage a portfolio of commercial insurance clients, delivering a high standard of service
- Handle renewals, new business, mid term adjustments, and policy documentation
- Act as a key point of contact for clients, insurers, and internal stakeholders
- Negotiate terms with insurers to secure competitive and appropriate cover
- Support Account Executives and Account Directors with client servicing
Supervisory & Team Support
- Provide guidance and support to Account Handlers, acting as a point of escalation
- Assist with workload management and prioritisation within the team
- Support onboarding and development of junior team members
- Ensure team adherence to FCA compliance, procedures, and service standards
Compliance & Administration
- Ensure all documentation and processes meet FCA and internal compliance standards
- Maintain accurate client records and management information
Experience & Skills Required Essential
- 4+ years' experience in a Commercial Account Handler role
- Strong technical knowledge of commercial insurance products
- Proven ability to manage a client portfolio independently
- Excellent communication, organisation, and problem solving skills
Desirable (Not Essential)
- Previous supervisory, mentoring, or team lead experience
- Client facing experience, including meetings and reviews
- Experience supporting Account Executives or managing larger or more complex accounts
Personal Attributes
- Confident, professional, and client focused
- Supportive leadership style with a hands on approach
- Strong attention to detail and high standards
- Proactive and solutions oriented mindset
What We Offer
- Competitive salary depending on experience
- Clear progression opportunities
- Supportive and collaborative working environment
Contact Expert:
- Glenn Youens, Senior Consultant on
- Email: