Acute Services Administrator

Salary: £26,227.50

Working hours/rota: Monday - Friday, 8:30am - 5pm

This is an exciting opportunity to join our Acute Service team which is an important and rapidly growing part of the business. Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica's SameDay service line.

This is a great chance for someone who enjoys working in a small team, with a professional telephone manner, excellent communication skills and who thrives in pressurised environments.

• Delivery of our SameDay service to provide a best in class service to all key stakeholders including clients, reporting radiologists and patients
• Communicating professionally and effectively with radiographers, reporters and referrer
• Working with the SameDay Lead to develop and grow the services
• Work closely with IT to resolve reporting workflow issues
• Understand and take ownership of shift specific tasks and assist team members when needed
• To diffuse and when required, escape client complaints through appropriate channel
• Weekday Bank holiday cover to maintain the running of the services

Medicais the UK's largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

• Experience of working in an office environment
• Customer Service experience
• Strong written and verbal communication skill
• Strong administration skills and IT literacy
• Evidence of working in a fast-paced environment
• High level of accuracy and attention to detail
• Data entry/clerical experience
• A good team player
• High level of accuracy and attention to detail

• Flexible and hybrid working
• ️ A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance + bank holidays
• ️ Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here -

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.