A teleradiology provider in the UK is looking for a Nighthawk Call Operator to join their dynamic team in St Leonards. The successful candidate will act as the primary point of contact, ensuring excellent service delivery to clients. Responsibilities include communication with radiographers, monitoring systems, and supporting team development. Required skills include customer service experience, strong communication, and attention to detail. This role offers flexible and hybrid working arrangements along with various benefits.
Apr 18, 2026
Full time
A teleradiology provider in the UK is looking for a Nighthawk Call Operator to join their dynamic team in St Leonards. The successful candidate will act as the primary point of contact, ensuring excellent service delivery to clients. Responsibilities include communication with radiographers, monitoring systems, and supporting team development. Required skills include customer service experience, strong communication, and attention to detail. This role offers flexible and hybrid working arrangements along with various benefits.
Salary: £26,227.50 Working hours/rota: Monday - Friday, 8:30am - 5pm Job Role This is an exciting opportunity to join our Acute Service team which is an important and rapidly growing part of the business. Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica's SameDay service line. This is a great chance for someone who enjoys working in a small team, with a professional telephone manner, excellent communication skills and who thrives in pressurised environments. Key Responsibilities Delivery of our SameDay service to provide a best in class service to all key stakeholders including clients, reporting radiologists and patients Communicating professionally and effectively with radiographers, reporters and referrer Working with the SameDay Lead to develop and grow the services Work closely with IT to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team members when needed To diffuse and when required, escape client complaints through appropriate channel Weekday Bank holiday cover to maintain the running of the services Who we are Medicais the UK's largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today! Requirements Experience of working in an office environment Customer Service experience Strong written and verbal communication skill Strong administration skills and IT literacy Evidence of working in a fast-paced environment High level of accuracy and attention to detail Data entry/clerical experience A good team player High level of accuracy and attention to detail Core benefits for you Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Apr 12, 2026
Full time
Salary: £26,227.50 Working hours/rota: Monday - Friday, 8:30am - 5pm Job Role This is an exciting opportunity to join our Acute Service team which is an important and rapidly growing part of the business. Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica's SameDay service line. This is a great chance for someone who enjoys working in a small team, with a professional telephone manner, excellent communication skills and who thrives in pressurised environments. Key Responsibilities Delivery of our SameDay service to provide a best in class service to all key stakeholders including clients, reporting radiologists and patients Communicating professionally and effectively with radiographers, reporters and referrer Working with the SameDay Lead to develop and grow the services Work closely with IT to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team members when needed To diffuse and when required, escape client complaints through appropriate channel Weekday Bank holiday cover to maintain the running of the services Who we are Medicais the UK's largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today! Requirements Experience of working in an office environment Customer Service experience Strong written and verbal communication skill Strong administration skills and IT literacy Evidence of working in a fast-paced environment High level of accuracy and attention to detail Data entry/clerical experience A good team player High level of accuracy and attention to detail Core benefits for you Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Salary: £20,906.67 Shift Pattern 1: 4 on - 4 off, 7pm - 3am (28 Hours per week) Shift Pattern 2: Thursday - Sunday, 8pm - 4am (28 Hours per week) Shift Pattern 3: 4 on - 4 off, 10pm - 6am (28 Hours per week) Job Role: This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists. In this role you will be acting as Medica's primary point of contact as a part of the Service Delivery NightHawk team, working in a fast-paced environment. Nighthawk Call Operator key responsibilities: Communicating professionally and effectively with radiographers, reporters and referrers Monitoring notification systems and tools, taking action based upon observations Support the team leader in safeguarding reporting resource Participate in regular individual and team development meetings Work closely with the technical team to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team members when needed To diffuse and when required, diffuse client complaints through appropriate channels Document all shift related information including summaries and breached exams Adhering to and maintaining knowledge of Medica accreditation standards Who we are: Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We celebrate difference and encourage everyone to be themselves at work. Join us today Requirements: Experience of working in an office environment Good knowledge of office-based systems Customer Service experience Strong written and verbal communication skills Strong administration skills and IT literacy Comfortable working in a fast-paced office environment High level of accuracy and attention to detail Core benefits for you: Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Apr 11, 2026
Full time
Salary: £20,906.67 Shift Pattern 1: 4 on - 4 off, 7pm - 3am (28 Hours per week) Shift Pattern 2: Thursday - Sunday, 8pm - 4am (28 Hours per week) Shift Pattern 3: 4 on - 4 off, 10pm - 6am (28 Hours per week) Job Role: This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists. In this role you will be acting as Medica's primary point of contact as a part of the Service Delivery NightHawk team, working in a fast-paced environment. Nighthawk Call Operator key responsibilities: Communicating professionally and effectively with radiographers, reporters and referrers Monitoring notification systems and tools, taking action based upon observations Support the team leader in safeguarding reporting resource Participate in regular individual and team development meetings Work closely with the technical team to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team members when needed To diffuse and when required, diffuse client complaints through appropriate channels Document all shift related information including summaries and breached exams Adhering to and maintaining knowledge of Medica accreditation standards Who we are: Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We celebrate difference and encourage everyone to be themselves at work. Join us today Requirements: Experience of working in an office environment Good knowledge of office-based systems Customer Service experience Strong written and verbal communication skills Strong administration skills and IT literacy Comfortable working in a fast-paced office environment High level of accuracy and attention to detail Core benefits for you: Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.