Job Description
Your new company
33,000 - 34,000 a year
Permanent, Full-time
This Aquatic company are currently seeking a Sales Office Manager to join their team.The Office Manager will play a crucial role in overseeing the day-to-day customer sales and service operations.Working to a high standard to coordinate the growing teams' calls & interactions to provide customer satisfaction in a timely and professional manner.Liaising across departments with field sales, logistics, credit control and procurement teams as required.
Salary: 33,000 - 34,000 Depending on experience, plus a bonus structure after successful completion of a 3-month probation periodHours: 8.30am - 5.00pm (40 hours a week M-F), with overtime required on a rota basis across the teamShift Pattern: Monday to Friday (No weekend or bank holiday work)
Your new role
Interacting with customers daily to build and maintain key relationships. Manage the main sales mailbox ensuring prompt & accurate action & replies. To organise incoming orders in various forms (via website / email / telephone / from an on-road sales team) through onto our ERP system and ensuring orders are processed accurately and in a timely manner. Work with a small field-based sales team (4) to ensure customers receive the best possible experience and service. Utilise the CRM package appropriately to document customer interactions. Ensure the processes for evaluating and endorsing credits / returns policies are followed. To help identify sales opportunities and secure additional incremental business. Act as a first point of escalation for the sales department.What you'll need to succeed
- Strong communication and interpersonal skills.
- Good work ethic and willingness to go the extra mile to support customers and colleagues.
- Competent in MS Excel.
- A successful candidate will assume overall responsibility for the complete customer service office function.
Would be advantageous:
- Knowledge of MS Navision or CRM software,
- Knowledge of aquatic or reptile trade
What you'll get in return
Free, on-Site parking
20 days holiday + Bank holidays
Company Pension
Staff Discount after a qualifying period
Christmas Shutdown
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
