Clinical Administrator
Closing date is 09 April 2026
An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join the Cardiology Team as a Clinical Administrator at the Royal Victoria Infirmary (RVI).
The role involves working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for the department is essential. Successful candidates must demonstrate excellent communication skills, flexibility, reliability and an organised approach to work with attention to detail to support patient flow through the service. While the job can be challenging at times, it is also rewarding.
The role has a lot of variety and ad hoc demands; the post holder must possess excellent time management and planning skills. The position offers the opportunity to work within a supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential, as full training will be given.
- Interview date: Monday 27 April 2026
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying.
NO AGENCIES PLEASE
Main duties of the job
- Talking to patients over the telephone and ensuring that their queries are dealt with efficiently.
- Obtaining information for patients' queries where appropriate and calling them back.
- Keeping VR dictation up to date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner.
- Opening and distributing post for the clinical team.
- Making ad hoc appointments and requesting clinic builds.
- Chasing results and/or checking appointments in other departments that have been requested.
- Working with other departments to ensure the smooth day to day running of the department.
- Ad hoc duties as requested by the clinical team.
About us
We are a flexible working friendly organisation, committed to working in a way that best suits you and our patients. Speak to us about how we might accommodate a flexible working arrangement; if it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services that deliver cutting edge care (supported by state of the art diagnostic services in radiology and pathology) and act as a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Job responsibilities
- Working within a team of administrative staff to provide comprehensive support to consultants, medical staff and other clinical members (specialist nurses and therapists).
- Communicating with patients regarding appointments and admissions at the request of the medical team.
- Providing cover for the Team Leader within your administration team as required.
- Covering Clinical Administrator posts Trust wide as required.
Qualifications & Education
- Level 3 qualification in administration or equivalent/relevant experience in administrative roles.
- English qualification at Level 2 (GCSE Grades 9-4 or A -C, or Functional or Key Skills at Level 2).
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1).
Knowledge & Experience
- Experience of secretarial/administrative procedures.
- NHS administration/secretarial experience.
- Working knowledge of NHS systems (e.g., eRecord, System One).
- Knowledge of medical terminology.
Skills & Abilities
- IT skills including MS Office software packages (Word, Excel, Outlook, PowerPoint).
- Advanced keyboard skills with a high standard of word processing.
- Ability to work without direct supervision.
- Ability to manage time effectively and work on own initiative.
- Ability to accurately input, collate and present information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
Employer Name
The Newcastle upon Tyne Hospitals NHS Foundation Trust