Job Description
We are looking for enthusiastic individuals with experience in office administration and preferablyin health and social care services to join our highly regarded Urgent Community Response Team,Intermediate Care Team at Woking Community Hospital.
We provide responsive NHS community services to patients across North WestSurrey to prevent acute hospital admissions and to support complex hospitaldischarges.
Working as a member of the Urgent Community Response, Intermediate Care AdministrationTeam you will be expected to co-ordinate correspondence for the team, act as a central point of contact for members of the public and outside agencies, inputdata on computer systems, and generate statistical reports.
You will be working under the guidanceand supervision of the Administration Team Lead and qualified healthprofessionals to ensureeffective service delivery over 7 days.
The qualities required Excellent communication and timemanagement skills.
Excellent IT skills including MicrosoftOffice, with a good understanding of computer data processing.
Good working knowledge ofadministrative and secretarial practice.
Ability to cope with deadlines,frequent interruptions and unpredictable work patterns.
Flexible approach to work with theability to work across a seven day service.
Ability to work both independently andalso as part of the wider team, within an agreed level of competence.
Please note: we do NOT offer UKVI sponsorship.
Main duties of the job POST SUMMARY
Co-ordinate correspondence for the team and provide administrative support to ensureeffective service delivery.
To be the first point of contact on the main telephone number into the department and onoccasions this can lead to changing activity to take immediate action
Communicate on a daily basis effectively with empathy and tact to service users and relativestaking messages appropriately
Provide general non-clinical advice, information, guidance to clients and relatives when dealingwith enquiries on reception or via main telephone line
Provide full administrative services, co-ordinating and organising the day-to-day administrativefunctions within the UCR,ICT and Virtual ward.
Use a variety of software packages to reproduce and distribute letters, reports and presentationsfor the service, Operational Lead and Team
Ensure the efficient implementation of referral, discharge and single assessment processes forthe UCR, ICT
To maintain strong links by liaising with local voluntary and statutory agencies in order toappropriately refer the public to other agencies
Prioritise own workload on a daily basis and to be capable of re-prioritising workload in order toproblem solve and manage changes on time
Provide admin support to the UCR, ICT and Virtual Ward Service Manager
Undertake any project work as requested often with urgent deadlines
Carry out audits on administrative processes and report findings to service manager.
About us CSHSurrey are part of the NHS and are Surrey's longest established NHS communityservices provider, so our employees get NHS pay and pensions, and also receivethe Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including thecare certificate, apprenticeships, numeracy and literacy courses, access tothe Nursing Associate programme, and a wide variety of management andleadership courses and programmes.
We CARE about our staff though through our values of Compassion,Accountability, Respect and Excellence. Our active employee council calledThe Voice, elect employee representatives to ensure colleagues' voices areheard at Board level.CSH is a diverse organisation, if you are a passionate, person-focusedindividual then apply to join CSH Surrey today!
We welcome candidates fromall backgrounds who meet the essential criteria of the job you are applying forand if you require any reasonable adjustments, please contact the namedindividual for this advert, or our recruitment team.
Job responsibilities Communication, Relationship Skills
Liaise with other Business Units as required to facilitate a seamless service
Act as a central point of contact and liaison for staff, referrers and public
Establish and maintain contact with a wide range of people
Communicate on a daily basis with other departments on site
Establish a good working relationship with other members of the Administration Team
Responsibilities for human resources including personal and people development
Identify own development needs
Apply knowledge and skills in relation to the KSF outline for the post
Help to prepare a Personal Development Plan with Line Manager
Take responsibility for own personal development and an active part in learning opportunities
Keep up to date records of own development review process
Health, safety and security
Report any issues at work that may put health, safety and security at risk
Summon immediate help for any emergency and take the appropriate action
Responsibility for Policy and Service Improvement, Development
Comply and implement all CSH policies, standards and guidelines Assist in the development of the Team to provide an efficient and responsive service
Constructively make agreed changes to own work seeking support as and when necessary
Support others in understanding the need for agreed changes
Evaluate own and others work when required to do so by undertaking audits
Make constructive suggestions as to how services can be improved for users and the public
Quality
Work as an effective and responsible team member
Prioritise own workload to meet priorities and reduce risks to quality
Monitor the quality of work in own area and alert others to quality issues
Provide support to other members of the admin team when necessary as requested by theLead Administrator
Freedom to Act
Independently responsible for time management, planning and organisation of workloadconsulting managers only as required
Guided by CSH relevant policies, guidelines and standards when performing tasks
Recognise own boundaries and responsible for understanding grade limitations and seekingadvice as appropriate
Equality, diversity and rights
Attend Diversity and Dignity at Work training and instil the principles you learn into youreveryday working environment
Respect diversity and value people as individuals
Take account of own behaviour towards others
Identify and take action when own or others behaviour undermines equality and diversity
Responsibilities for information resources
Input, amend and modify information accurately and consistent with Policies/ Procedures
Collate and present information as requested using agreed systems and formats
Maintain the integrity of information and assure the quality
Store data and information safely and in a way that allows for retrieval
Keep the data/information system up to date
Provide administrative support to team using a variety of software systems
Effectively use appropriate methods and sources to obtain, record data, information
Maintain the integrity of information and assure the quality of
Store data and information safely and in a way that allows for retrieval
Keep the data, information system up to date
Collate and analyse the data, information
Comply with CSH policies and procedures throughout
Participate in clinical audit as required by Manager
Collect and provide research and statistical data as required
CORPORATE AND LOCAL POLICIES & PROCEDURES
All Staff to comply with the Organisations corporate and local policies and procedures on suchsubjects and clinical management and human resources.
CLINICAL GOVERNANCE
Clinical Governance is a Framework through which organisations delivering NHS services areaccountable for continuously improving the quality of their services and safeguarding highstandards of care by creating an environment in which clinical care will flourish. Employees mustbe aware that Clinical Governance places a duty on all health professionals, clinicians andmanagers alike to ensure that the level of clinical service they deliver to patients is satisfactory,consistent and responsive.
RISK MANAGEMENT, HEALTH & SAFETY
The post holder has a responsibility to themselves and others in relation to managing risk, healthand safety and will be required to work within the policies and procedures laid down by theorganisation.Staff are required to observe the Hygiene code and demonstrate good infection control and handhygiene.Employees must be aware of the responsibilities placed on them by the Health & Safety at WorkAct (1974) to ensure that the agreed safety procedures are carried out to maintain a safeenvironment for other employees and visitors.All staff have a responsibility to access occupational health, other staff support services and/orany relevant others in times of need and advice.Managers must also comply with the Code of Conduct for Managers working in the NHS andrelated organisational codes.
RECORDS MANAGEMENT
The post holder has responsibility for the creation and maintenance of records in accordance withthe organisations policy and the Data Protection Act (1998). i.e. If required to do so, obtain . click apply for full job details