Business Support Assistant

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Highland is seeking a reliable, organised and motivated Business Support Assistant to join the Psychology Services Business Support Team on a part time (0.8 WTE) basis. This role is based in Assynt House but does have availability for hybrid home working.

This role plays a vital part in supporting the effective delivery of psychological services across North Highland, helping ensure high quality care for people with complex mental health needs.

As a Business Support Assistant, you will provide comprehensive administrative and secretarial support to Psychology Services, working closely with psychologists, managers, trainees and multidisciplinary colleagues. The post requires a high level of organisation, discretion and the ability to manage competing priorities in a busy clinical environment.

• Provide administrative and secretarial support across Psychology Services
• Manage patient appointments, referrals and waiting lists using TrakCare / PMS systems
• Handle telephone and face to face contact with patients, carers and professionals, responding sensitively to complex or distressing situations
• Support medical records management, including scanning, filing and confidential document handling
• Undertake audio typing and document preparation, including clinical correspondence and reports
• Support team meetings, referral huddles and service activity reporting
• Use a range of NHS IT systems (e.g. TrakCare/PMS, NHS Mail, MS Office, Winscribe, SCI Gateway, PECOS, Turas)
• Work collaboratively within the Business Support Team, providing cover during annual leave and sickness as required

• Strong administrative, organisational and IT skills
• Excellent communication and interpersonal skills, with the ability to work sensitively with distressed or vulnerable people
• Experience of working in an office or administrative role, ideally within health or public services
• Confidence working independently and as part of a team, prioritising workload effectively
• Good working knowledge of MS Office, with experience of clinical systems desirable (training will be provided)
• Relevant administrative qualifications (e.g. SVQ/NVQ Level 3 in Business Administration or equivalent experience) are desirable.

You will join a supportive and committed Business Support Team within Psychology Services, contributing directly to the delivery of high quality mental health care across urban, rural and remote communities. NHS Highland offers opportunities for learning, development and progression, alongside the benefits of working in one of Scotland's most distinctive regions.

Informal enquiries are welcomed. Please contact Malcolm McCurrach, Senior Service Manager, Psychology Services on

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

• Effective from 1st April 2026, the Agenda for Change full time working week will be reduced from 37 to 36 hours. Part time hours will be adjusted on a pro rata basis. There will be an increase in the hourly rate to ensure that pay remains unaffected.
• Applications are welcome from Gaelic speakers. Tha fàilte air tagraidhean bho luchd labhairt na Gàidhlig.
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NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute. We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy. Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.