Specialist Services Receptionist

We are seeking a professional and welcoming Specialist Services Receptionist to join the Facilities Team at Erlegh House. This is a key front-of-house role providing an efficient reception service and acting as the first point of contact for patients, visitors, contractors and staff.

You will ensure the smooth day-to-day running of reception, support administrative processes across the site, and contribute to a safe, organised and responsive environment aligned with Trust policies and values.

Main duties of the job

Provide a professional meet-and-greet service for patients,visitorsand contractors

Manage the main reception desk and ensure consistent service delivery

Create,issueandmaintainsite access cards and access control systems

Provide administrative support including data recording and document management

Respond to telephone,intercomand email enquiries appropriately

Support meeting and event coordination including room bookings andlogistics

Maintain effective communication across site teams and services

Act as Fire Warden in emergency situations

Report faults, risks,incidentsand health & safety concerns in line with Trust procedures

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for this role:

1. Enthusiastic and driven
2. Basic knowledge of administration
3. Experience of working in a customer care environment
4. Empathy with patients & visitors

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet thecriteria in theperson specificationand write about thispoint-by-pointin your supporting statementfor the best chance of being shortlisted.

Werecommitted to equal opportunitiesand welcomeapplications fromall sections of the community. Our commitment to inclusion is reflected inour accreditations:Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Pleasedonthesitate to call:Bradley Williams Phone- or email: delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.

Person Specification Education & Qualifications

• NVQ Level 3 or Equivalent qualification or experience

Experience

• Advanced IT Skills - Word, Excel and to be able to use and update a range of systems
• Working effectively as part of a team (immediate and wider team)
• Experience of working in a customer care environment
• Experience undertaking a full range of administrative duties, including minute-taking
• Supervisory or team leading experience

Skills & Abilities

• Able to prioritise workload
• Ability to communicate effectively with internal and external stakeholders
• Excellent interpersonal and communication skills including verbal reasoning, presentation, influencing & persuasion skills
• Ability to use a practical problem solving approach in everyday situations
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
• Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post / Full Driving Licence
• Good command of the English language
• Good time management & organisational skills
• Empathy with patients & visitors
• Reliable and punctual
• Enthusiastic and driven

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Berkshire Healthcare Foundation Trust

Address

UoR Erlegh House - Soft FM , Erlegh House

UoR Erlegh House - Soft FM , Erlegh House