Administration Officer

We have an opportunity for an Administration Officer to join our team based in Rochford. The position sits within Property Services, who are responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

• Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
• Literacy and numeracy equivalent to passes in GCSE English and Maths
• Recent experience of undertaking a similar role
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Some experience of working with data, including inputting and updating databases
• Good organisational and planning skills
• Good communication skills, including both written and spoken English

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £31,018 per annum (rising to £32,650 per annum after 12 months, subject to satisfactory performance)