Rehoming and Welfare Assistant

Team: Centre
Location: West Midlands
Work pattern: 21 hours per week to include weekends and bank holidays
Salary: Up to £14,365.80 per year
Contract: Permanent

We are the UK's largest cat welfare charity.

All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre.
• Feed and care for cats requiring additional medical or behavioural treatment as required.
• Present a professional and friendly image to customers and visitors.
• Assist with veterinary runs, which may include driving the Cats Protection vehicle off-site.
• Work with volunteers to coach and guide them on cat care duties.
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care.

Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. Our team is made up of a Centre Manager, Deputy Centre Manager, Rehoming and Welfare Assistants, a Receptionist, Regional Driver and a Volunteer Team Leader.

• A full, manual driving license is essential as some driving of centre vans is required.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience of dealing with members of the public.
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• Positive attitude and good at working as part of a team.
• Understanding of health and safety and comfortable with manual handling tasks.

• Range of health benefits.
• 26 days' annual leave plus bank holidays, increasing with length of service.
• Salary finance, which empowers you to take control of your financial wellbeing and more.

Application closing date: 14 April 2026
Interview date: 27 and 30 April 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment.

Please note, applications received after the closing date may not be responded to.

If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferable.

You may be just the right candidate.

If successful, your recruitment journey will include: anonymised application form, in-person interview at the centre. Please note, the process may change slightly depending on application numbers.

We will inform you of any relevant changes.

Please email recruitmentcats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.