Operations clerk - GSA

NEW VACANCY: We are recruiting for a Heathrow based GSA company who are looking for an operations clerk to join their tema to work on a shift basis (days only)

2 on / 3 off / 2 on 3 off / 3 on / 2 off

You'll manage bookings, handle customer enquiries, and ensure smooth cargo and flight operations from start to finish.

Duties of the role:

• Manage customer enquiries via phone, email, and web portal
• Book flights accurately based on transit time and cost
• Provide pre- and post-flight updates, including tracking information
• Maintain and update internal reservations and billing systems
• Coordinate with sales, accounts, and operational teams
• Ensure timely handling of bookings, confirmations, and documentation
• Process freight documentation in line with airline procedures and SLAs
• Monitor cargo movements, transhipments, and handling processes
• Liaise with airport authorities, station managers, and ground handlers
• Resolve operational issues and minimise cargo handling disruptions
• Support key client accounts with regular and priority bookings

Experience needed:

• Previous experience in aviation, logistics, or customer service
• Strong organisational skills and attention to detail
• Ability to multitask and work under pressure in a fast-paced environment
• Excellent communication skills (written and verbal)
• Confident decision-making and problem-solving ability
• Experience with cargo handling procedures (e.g. DGR, special cargo) is desirable
• Proactive approach with the ability to anticipate and resolve issues