Single Point of Access Officer

We are looking for a top notch administrator and experienced call handler with a background in handling high volume workloads and juggling conflicting demands.

• Are you organised?
• Great at talking to people on the phone?
• A supportive team player?
• Used to working at pace?

Then we could have the job for you. The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them to access the right information at the right time.

Are you good at getting the best information out of people to respond to their query quickly?

• Identify the most appropriate next steps for callers.
• Make referrals and/or signpost callers to the right help.
• Respond to queries quickly and accurately.

You'll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.

• Excellent communication in English.
• Ability to converse at ease with customers in Welsh (Welsh language skills are essential).
• Experience with high volume call handling and juggling conflicting demands.
• Understanding of social care (preferred but can be learned on the job).
• Disclosure and Barring Service (DBS) clearance required.

• Regular supervision from your Team Manager.
• Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
• Working in a purpose built office space close to shops, quality food outlets and good coffee.
• Employee benefits including Conwy Rewards and Conwy Ffit.
• Pride of being a Disability Confident employer.
• Supportive work practices through robust employee policies.

Manager details for informal discussion: Ruth Barr, Team Manager ( / Ruth.barr1conwy.gov.uk).

We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably.

We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in person and online to support you.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).