Receptionist-A&E

Be at the heart of a fastpaced Emergency Department, delivering exceptional administrative support that helps keep our A&E running smoothly when it matters most.

You'll provide efficient, highquality administrative assistance to teams across Yeovil District Hospital (YDH), while offering flexible support to the Emergency Department in line with service needs and direction from the Administration Manager.

This role calls for adaptability, strong organisational skills, and the ability to handle a wide variety of administrative tasks as our services continue to grow and develop

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co ordinate patient information so this is accessible in a timely manner.

Process referrals

Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification Qualifications

• Good standard of general education
• Good organisational and communication skills
• Ability to manage multiple tasks within defined timescales
• Competent dealing with the general public

Experience

• Experience of self-development or training in administration and office practices
• Proven experience in a receptionist role, dealing with non-routine procedures and practices

Additional Criteria

• Abilities to work as part of a team
• Work and remain calm under pressure and dealing with an unpredictable workload without supervision
• Flexible working to cover a 24 hour rota, annual leave and sickness
• At times arranging cover for the reception desk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.