Receptionist

Experienced GP Receptionist required for busy GP Surgery 30 hours per week

Flexibility is required during core working hours Mon- Fri hrs.

Purpose built modern premises with on-site parking & easy access to public transport

Full clinical team support

Experience of EMIS Web preferred

Interviews are planned for Weds 15th April 2026.

Pleasant telephone manner with patience

Used to dealing with the general public face to face and by telephone

Dealing with appointments for various clinicians

Able to work under pressure

Able to multi task

Stonyhill Medical Practice has 6 GP Partners, 2 Salaried GP's & clinical support from:-

Advanced Nurse Practitioners

Advanced Paramedic Practitioners

Practice Nurses

& Health Care Assistant

+ a team of 9 Receptionists

& Secretaries and Admin support

StonyhillMedical Practice

JOB TITLE: RECEPTIONIST/ADMINISTRATION CLERK

REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

HOURS: XX hours per week

Job Summary:

Thepurpose of the role is to:

Offer general assistance to the Public and Practice team.

Projecting a positive andfriendly image to patients and other visitors, either in person or via thetelephone.

Receive, assist, and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient, and effective way.

Undertake a variety of administrative duties to assist in the smoothrunning of the Practice including the provision of clerical support to clinicalstaff and other members of the Practice Team.

Facilitate effective communication between patients, members the PrimaryHealth Care Team, Secondary Care, and other associated Healthcare Agencies.

Duties andResponsibilities:

Theduties and responsibilities to be undertaken by members of the Practiceadministration team may include any or all the items in the following list. Duties may be varied from time to time underthe direction of Reception Manager/Practice Manager, dependent on current andevolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining securityin accordance with Practice protocols.
• Processing personal and telephone requests for appointments,visits and telephone consultations and ensuring callers are directed tothe appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Tasking queries to the relevant clinician.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practiceguidelines.
• Recording new patients to practice database.
• Processing Links and Tasks keeping the database tidy and current.
• Computer data entry/data allocation and collation; processing andrecording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients,other team members and associated healthcare agencies and providers.
• Providing clerical assistance to Practice and Trust staff asrequired from time to time, including word/data processing, filing,photocopying, scanning and data input.
• Keeping the reception area, noticeboards, and leaflet dispenserstidy and free from obstructions and clutter.

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately.
• In the performance of the duties outlined in this Job Description,the post-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential.
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating to confidentialityand the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according toPractice guidelines.
• Identifying the risks involved in work activities and undertakingsuch activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients,carers, and colleagues, to include:

• Acting in a way thatrecognizes the importance of peoples rights, interpreting them in a waythat is consistent with Practice procedures and policies, and currentlegislation.
• Respecting theprivacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a mannerwhich is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

• Participation in anannual individual performance review (Appraisal), including takingresponsibility for maintaining a record of own personal and/orprofessional development.
• Taking responsibilityfor own development, learning and performance and demonstrating skills andactivities to others who are undertaking similar work.
• Development by thePractice in any other duties as required by the practice.

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

• Alert other teammembers to issues of quality and risk.
• Assess ownperformance and take accountability for own actions, either directly or undersupervision.
• Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.
• Work effectively withindividuals in other agencies to meet patients needs.
• Effectively manageown time, workload, and resources.

Communication:

The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:

• Communicateeffectively with other team members.
• Communicate effectivelywith patients and carers.
• Recognize peoplesneeds for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

Thepost-holder will:

• Apply Practicepolicies, standards, and guidance.
• Discuss with othermembers of the team how the policies, standards and guidelines will affectown work.
• Participate in auditwhere appropriate.

• Experience of working in a GP Practice

• Good interpersonal skills
• Caring
• Able to work under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.