Receptionist - Booking Clerk - CDC Walton

Receptionist - Booking Clerk - CDC Walton

The closing date is 19 April 2026

To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.

Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.

Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.

To work within the allocated Government time scale for all appointments.

Main duties of the job

Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:

• To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately.
• Recording patient information accurately.
• Dealing with care records ensuring patient records are available for the start of clinical care.
• Cross reference appointment lists identify patients who do not attend and escalating appropriately.
• Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately.
• Maintain confidentiality of records on the telephone, in conversation and in writing.
• Ensure the reception area is kept tidy.
• Organise ordering of stationery and storage.
• Report any problems to line manager as appropriate.
• Responsible for arranging patient transport, interpreters as and when requested.

About us

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.

Job responsibilities

Please refer to the attached job description and person specification for full details of this post.

Person Specification Qualifications

• Educated to GCSE standard (or equivalent) GCSE Level 9-4

Experience

• Experience of dealing with the Public/Customer Service experience
• Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
• Experience of working in a busy team in a call centre environment
• Previous experience in a hospital or other healthcare environment.
• Previous receptionist experience

Skills

• Ability to prioritise workload.
• Excellent communication skills, with the ability to work under pressure.
• Customer care skills.
• Good telephone manner.
• Excellent attention to detail and accurate data input.
• Working knowledge of RIS.
• Working knowledge of Careflow.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.