Dental Team Administrator

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients.

You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic.

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.

Performing general office duties such as answering telephones, scanning and filing notes.

Undertake other duties that may occur from time to time as directed by senior management.

Main duties of the job

Our Special Care Dental service requires an administrator to work at our Dental clinic.

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic.

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquiries.

Previous experience of working with dental software is desirable.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff.

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now.

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Job responsibilities

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Education

• GCSE English and Maths or equivalent
• Computer Literate

Experience and Knowledge

• Administrative/clerical experience
• Working knowledge of Word, Excel, E mail and Internet
• Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc.
• Experience of using electronic and paper based diary / appointment systems
• Used Dental electronic booking systems
• Evidence working as part of a team
• Experience working with Systmone

Skills and Abilities

• Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
• An understanding of adults and children with a range of special care needs

Other

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Community NHS Trust

Address

2 vacancies available, Dental Department Peace Children's Centre & Hatfield Health Centre