Administrative Assistant

We are seeking a motivated and enthusiastic Admin Assistant to join a well-established team offering support for the clinical team. This is a varied and interesting role and if you are someone with a sharp eye for detail, have a positive attitude and a genuine desire to support patients and contribute to making a difference, we'd love to hear from you.

The closing date may be brought forward if we receive a high volume of applications

Provide general admin services to the practice as part of Admin Team.

• Managing workflow of clinical correspondence including documents received electronically as well as scanning and attaching documents to patient records
• Recording diagnoses, procedures and investigations
• Managepatient referrals through the eReferral system, ensuring correct referralroutes, templates and forms are used.
• Working to agreed practice protocols
• Other duties commensurate with the role of Admin Assistant

Eastgate Medical Group is a large training practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Yorkshire Coast and Wolds PCN in East Yorkshire and Symphonie PCN in Hull, we are a busy forward-thinking organisation striving to provide high quality patient care.

The Team is led by 9 GP-Partners, with support from Salaried GPs, Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The clinical team is well-supported by Care Navigators, Dispensers and Administrative staff.

We offer a wide range of services to support patients health needs.

Managepatient referrals through the eReferral system, ensuring correct referralroutes, templates and forms are used.

Typeclinical letters, patient referrals, nonNHS letters and reports accurately andpromptly.

Invitepatients to attend the surgery to discuss results or followup investigationsas directed.

Receive,open and process incoming mail, emails, edocuments and clinical correspondencein line with practice protocols.

Entercoded information into patient medical records as indicated.

Digitisepatient medical records in accordance with practice procedures.

Photocopymedical records or extracts under the Access to Records and Data ProtectionActs, and photocopy other documents as required.

Processnon-NHS workload using iGPR software where appropriate.

Carryout tasks assigned by GPs, nurses and other clinical or administrative staff.

Takingminutes at meetings.

Providecover during staff sickness, absence or busy periods.

Handlepatient enquiries professionally and courteously, maintaining confidentialityat all times.

Liaisewith hospitals, community services and other third parties to support patientcare and administrative processes.

Maintainstrict confidentiality at all times in line with practice policies and GDPRrequirements.

Ensureall work complies with relevant legislation, including Data Protection andAccess to Records.

Work to practice policies and protocols.

Thisjob description outlines the key duties of the role but is not exhaustive. Youmay be required to undertake other duties commensurate with the role to supportthe smooth running of the practice. Duties and rotas may be amended to meetbusiness needs, and notice will be given of any proposed changes.

• Accuracy and attention to detail
• Ability to work in a team and unsupervised
• Problems solving and analytical skills
• Ability to follow protocols and policies
• Understanding of General Data Protection Regulation

• NVQ Level 3 in Business Administration (or equivalent qualification), or ability to demonstrate equivalent knowledge and skills through relevant experience

• Proven experience of carrying out administrative responsibilities in a high-demand setting, with a strong focus on accuracy and meeting deadlines
• Experience of working in a customer/patient facing role
• Working in primary care
• Use of EMIS Web or SystmOne

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.