Administrative Apprentice

To provide clerical and administrative support to the Medical Imaging Department secretarial team, reception team and to complete the NVQ training programme.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

The post holder will:

Support the medical secretary team in administrative duties such as typing, letters, appointments, notes, meetings, email's and more administrative tasks.

To support the reception team on the front desk dealing with patients, appointments and telephone calls.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on or email . We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

1. Take appropriate actions regarding telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.

2. Preparing consumables for patient to collect / preparing them for posting.

3. Requesting and Tracing Notes

4. General Filling

5. Opening the post

6. General administration and support for the secretarial team.

7. Delivery of referrals to central admin.

8. Support with the email inboxes.

9. Training on reception desks dealing with patients face to face.

For further details please see attached JD&PS.

Person Specification Qualifications

• Educated to GCSE or equivalent in English and Maths

KNOWLEDGE & EXPERIENCE

• Demonstrable experience in working with the general public.

APTITUDE & ABILITIES

• Good communication skills, written and verbal with ability to demonstrate fluency, clarity and effectiveness at all levels.
• Accuracy
• Time management and organisational skills
• Ability to work on own initiative but also as a member of a team

DISPOSITION / ATTITUDE / MOTIVATION

• Team member
• Willingness to learn and develop in a challenging environment
• Proactive, takes own initiative
• Able to work calmly and methodically within a busy environment.

OTHER FACTORS

• Demonstrate an understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.