Head of Technical Services

Head of Technical Services

Location: Birmingham / Hybrid

Salary: £60,000(Neg) + Bonus

We re working with a UK technology distributor that has built a strong reputation across the reseller channel for its agility, vendor partnerships, and ability to scale emerging technologies quickly. Due to growth, we have a business-critical hire for a Head of Technical Services, based in Birmingham.

The Head of Technical Services is responsible for leading the technical pre-sales function, enabling revenue growth across strategic vendor portfolios, and ensuring high-quality solution design, deployment, and services delivery. This role sits at the intersection of sales and vendor management, with direct accountability for services revenue performance and elevation of strategic vendor pipeline generation in the trading base.

About you: Head of Technical Services

We are looking for a proven leader in technical sales, pre-sales, or solutions engineering within a technology or distribution environment (IT Reseller/ IT MSP)

You ll need to have strong commercial acumen with direct accountability for revenue/GP targets.

• Experience with working with IT vendors and IT partner ecosystems
• Ability to bridge technical engagement with short term sales lens culture
• Track record of building and scaling high-performing teams

Key Responsibilities- Head of Technical Services

Technical Sales Leadership

• Lead and scale the technical sales function, ensuring consistent, high-quality pre-sales support across all sales channels
• Provide hands-on oversight and strategic direction to technical sales engagements for key opportunities
• Act as senior technical authority in customer-facing scenarios, particularly for complex or high-value deals

Sales Enablement & Account Support

• Partner with sales teams and trading accounts to drive solution-led selling across strategic vendor portfolios
• Support and oversee technical engagement with priority customers, ensuring alignment between customer requirements and solution design
• Establish best practices, frameworks, and tooling to improve sales effectiveness and win rates

Strategic Vendor Alignment

• Own technical relationships with key strategic vendors, ensuring alignment on solution positioning, roadmap, and go-to-market strategy

Services Revenue Ownership

• Own and deliver services revenue targets across design, deployment, and managed services offerings
• Build scalable service propositions aligned to strategic vendor solutions
• Ensure technical teams are structured and incentivised to support services-led growth

Solution Lifecycle Oversight

• Oversee end-to-end solution lifecycle, (where appropriate):
  • Design architecture, scoping, and technical validation
  • Deploy implementation quality and delivery governance
  • Manage ongoing service performance and customer success

6. Team Leadership & Capability Development

• and commercial awareness

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.