Clerical Admin Assistant

Clerical Admin Assistant

Closing date of applications: 15 April 2026

This is an opportunity for dedicated staff to join our Patient Access Centre Teams at Sir Robert Peel. You will be part of a team committed to delivering the best possible customer care.

Some of our services operate six days a week, requiring a flexible approach to days and hours and allocation of duties, including Saturday working and a variation of start and finish times that may be required.

The job is part of the Trust's Patient Access Team that delivers high quality and responsive outpatient, health records and referral to treatment education and validation services. It offers shared learning to improve services for patients and superb opportunities for personal and professional development and career advancement.

This post is fixed term/secondment due to time limited funding and is based at Sir Robert Peel.

The working days are Tuesday and Wednesday 8.30 am to 5 pm (half hour lunch break) and Friday 8.30 am to 4.30 pm (half hour lunch break).

Main duties of the job

The role is busy and varied and includes extensive PC use. Candidates must have excellent keyboard skills with knowledge of Microsoft Word or a similar program. Physical work may be required in moving case notes.

• Be well motivated, organised and able to cope under pressure while remaining flexible to the changing environment.
• Work effectively as a team player or autonomously.
• Demonstrate first class communication skills, recent customer service experience and prior administration experience.
• Maintain high standards of customer care as part of the Patient Access Centre Teams.

Interview date: 28 April 2026.

If you are considering applying for an internal secondment, please discuss this with your line manager and obtain their support before submitting your application. Note that there is no guarantee you will be released from your substantive post, so seek approval in advance.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental values of Compassion, Openness and Excellence underpin how we intend to work as a Trust; these values and associated behaviours become embedded in all aspects of how we work.

Key Facts

• We see on average 4,810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2,077 per week.
• An average of 1,115 patients are seen in A&E across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only seven Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Please see the attached Job Description and Person Specification. To apply, click "APPLY FOR THIS JOB"; this will take you to the TRAC Recruitment Site where you will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click the link to check your eligibility before applying for this post as we may be unable to provide sponsorship. Learn more about changes to UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification Knowledge

• English and Maths GCSE Grade C or above (or equivalent qualification)
• Computer literate with good keyboard skills
• Clerical / Admin skills

Experience

• Experience of providing customer services
• Ability to work on own initiative and as part of a team
• Previous experience of working within a similar acute administrative environment

Skills

• Ability to remain calm and confident
• Organisational skills
• Ability to work in a busy environment and meet deadlines
• Strong written and verbal communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust