Receptionist/Administration Assistant

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Receptionist/Administration Assistant

The closing date is 16 April 2026

Wolverhampton Talking Therapies offers intervention for Depression and all anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Receptionist/Admin Assistant to work at Pond Lane to assist the existing team in providing a comprehensive administration service.

Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional, flexible and with a 'can do' attitude. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.

You must be qualified to GCSE level C or equivalent in English and Maths and have proven experience of IT, especially in Microsoft Office.

If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.

For further information, please contact Nicole Fereday (Business Support Manager) or Gurvinder Bal (Admin Manager) on .

Main duties of the job

To provide reception duties and assist in the provision of a comprehensive administrative and clerical service in accordance with service requirements

About us

Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values.

Job responsibilities

To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booked interpreters and processing referrals. Plus assisting with administration duties, as required.

Person Specification Administration

• 5 GCSE's and 2 years admin experience
• Computer Knowledge including Microsoft packages
• Office Experience
• Manage on workload
• Able to maintain confidentiality. Understand Data Protection Act
• Admin Experience
• Worked in a healthcare environment
• Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Black Country Healthcare NHS Foundation Trust