Job Description
Key Accounts Manager
Overview:
We are seeking an organised and pro-active Key Accounts Manager to manage and develop strong relationships with our customers while ensuring the smooth delivery of orders from start to finish. This role requires excellent communication, problem-solving skills, and the ability to work both independently and collaboratively across departments. As our business continues to grow, this role offers the opportunity to expand our customer
base, develop your professional skills, and contribute to improving internal processes and ways of working.
Key Responsibilities:
Prioritise workload effectively to meet the needs of the customer and the business.
Build knowledge of our products, services and have some understanding of purchasing and stock levels for which training will be given and support offered by the Purchasing team.
Build and maintain good relationships with customers.
Manage customer expectations, address concerns and actively problem-solve.
Seeing orders through from start to finish, with duties including;
Processing orders accurately
Co-ordinating with the purchasing team to manage and maintain stock levels
Liaising with the dispatch team and external couriers to ensure timely deliveries
Invoicing orders and maintain both digital and paper filing systems
Collaborate with colleagues across various departments, working closely with the Dispatch team to progress orders in line with customer requirements.
Maintain and update monthly data reports for both internal use and customer reporting, therefore some experience with Excel is useful.
Work independently, making informed decisions that balance customer demands with the needs of the business.
Additional duties:
Identify opportunities to grow sales by promoting products and services to existing
and prospective clients.
Assist with tenders and contracts.
Provide general administrative and operational support as required.