Job Description
This role sits at the heart of our technical claims operation, providing expert guidance on subsidence issues affecting domestic and commercial properties. You'll take ownership of your own portfolio of claims, using your professional judgement, engineering knowledge, and problem-solving skills to drive fair, timely and high-quality outcomes for customers.
Working from a home-based environment, you'll combine technical expertise with strong communication skills to support policyholders during what can be a stressful time, ensuring they feel informed, reassured, and treated fairly throughout the process.
What will your day look like:What You'll Be DoingManaging a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met.Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles.Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialists-Knowledge and Abilities:A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.Strong technical knowledge of structural defects and subsidence-related issues.The ability to diagnose building damage remotely using supplied evidence.Experience within the insurance industry and a solid understanding of liability considerations.Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.A problem-solving mindset, able to evaluate complex information and make sound decisions.Excellent interpersonal and communication skills.Strong organisational and time-management abilities, with the capacity to prioritise effectively.High attention to detail and a commitment to delivering quality outcomes.A flexible, self-motivated approach and the ability to work independently.
BenefitsCareer & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
