Concierge (Receptionist)

Concierge (Receptionist)

Location: Kendal, Lake District

Salary: £13.00 £14.00 per hour + Christmas Bonus + 29 Days Holiday + Pension

Hours: 33.5 hours per week including Saturdays (10:00am 4:00pm), with a weekday off in lieu; Weekday hours are 9:00am 4:30pm

About Our Client

Our client began in 2017 as a passion project and has grown into a trusted luxury watch specialist.

Their growth has been built on reputation, meticulous attention to detail, and a genuinely client-first approach. Every transaction matters. Every relationship counts.

They exist to curate exceptional timepieces that celebrate life s milestones and become part of their clients stories, today and for generations to come.

They are now entering an exciting new phase of growth. They are looking for people who want to build something meaningful, not just fill a role, but contribute to a business with high standards, clear ambition, and long-term plans.

The Opportunity

They are looking for a Client Concierge (Receptionist) a highly organised, personable individual who will be the first point of contact for their clients and play a key role in delivering a premium, seamless experience.

This is not a traditional Receptionist role.

You will sit at the centre of the business, managing inbound phone enquiries, welcoming clients into the showroom, and ensuring that every interaction reflects the standards of a luxury brand.

You will also play a crucial role in supporting the sales team by qualifying enquiries, managing appointment flow, and helping maintain a structured, high-performing environment.

What You ll Be Doing:

• Acting as the first point of contact for all inbound phone enquiries, ensuring calls are handled professionally and efficiently.
• Professionally answering and managing incoming calls, qualifying client needs, and directing enquiries appropriately.
• Booking and coordinating client appointments to ensure an efficient and well-managed schedule.
• Welcoming clients into the showroom and delivering a polished, high-end experience.
• Preparing meeting rooms and maintaining a clean, organised, and professional environment.
• Supporting the sales team by qualifying phone enquiries and booking high-quality appointments.
• Assisting with outbound calls (e.g. following up quotes, arranging collections, checking in with clients).
• Managing daily calendars and ensuring appointments run smoothly and on time.
• Receiving and organising deliveries and packages.
• Maintaining high standards across the front-of-house and client areas.

Who This Role Would Suit:

• Someone with strong customer service experience (hospitality, retail, front-of-house, or similar).
• A confident communicator who is comfortable speaking with clients on the phone and in person.
• An organised individual who enjoys keeping things structured and running smoothly.
• Someone who takes pride in presentation, environment, and attention to detail.
• A proactive individual who enjoys being busy and taking ownership.
• Someone who enjoys working in a professional, high-standard environment.
• An interest in luxury brands or watches is beneficial, but not essential.

What They re Looking For:

• Excellent communication and interpersonal skills.
• Professionalism and strong personal presentation.
• High levels of organisation and attention to detail.
• Confidence in handling phone conversations and managing enquiries.
• Ability to prioritise and stay calm under pressure.
• A proactive, can-do attitude.
• Strong sense of responsibility and ownership.
• Previous experience in a similar role is beneficial but not essential.

What You ll Get:

• Salary: £13.00 £14.00 per hour depending on experience
• Bonus: Annual Christmas bonus
• Holiday: 29 days including bank holidays
• Hours: 33.5 hours per week, including Saturdays (10:00am 4:00pm), with a weekday off in lieu
• Pension: Workplace pension scheme
• Development: Opportunity to grow within a fast-moving business (including progression into operations or sales support roles over time)

Why Join Our Client?

Our client is not a corporate retailer. They are an independent, reputation-built luxury specialist where standards genuinely matter.

You will play a key role in shaping the client experience and supporting a high-performing team in a business that is growing quickly.

This is a position of trust and responsibility, ideal for someone who takes pride in their work and wants to be part of a business where details matter.

As they grow, so do the people within it.

How to Apply

Please apply via our client s short application process, which includes a couple of quick assessments designed to help them, and you, determine whether it s the right fit. You ll also receive your own behavioural profile to keep.

They are actively interviewing and aiming to appoint immediately. Applications will be reviewed on a rolling basis.