Senior Sales Support

Senior Sales Support

Coleshill, Birmingham

Full time - 9 am - 5 pm (Monday - Friday) - On site

Salary £30,000 per annum + Commission

JOB PURPOSE

To provide senior sales support to the Account Directors and Account Managers.

JOB RESPONSIBILITIES

• Take new enquiries and quote on various finance packages, understanding the different finance products
• Package proposals to send to funders and follow up as necessary with an understanding of funder criteria and rates
• Provide additional information to bank/lenders as required
• Handle customer queries, working through differences to come to a positive customer outcome; using a variety of styles to negotiate appropriately
• Support the Account Managers/Directors with any marketing initiatives to generate new business eg mail shots, customer calls, dealer visits, etc as and when required
• Ensure all systems are updated accurately and in a timely manner
• Manage dealer accounts
• Maintain and develop existing dealer relationships in order to secure new and future revenue
• Keep dealers, funders and customers fully updated during the sales process
• Handle customer details in line with GDPR
• Work closely with the New Business Support team
• Work collaboratively with the accounts and underwriting departments to ensure correct processes are adhered to
• Report on current business volumes to ensure monthly targets are met
• When required, run reports for the Operations Director and sales team, ensuring all the data is accurate
• Provide support across all sales teams to assist with cover during periods of heavy workload or
• Keep up to date with compliance regulation updates including any changes within your role

SKILLS/EXPERIENCE

• Customer Services experience within the Finance/Banking/Financial Services Industries
• Confident communicator, happy to speak to people over the phone and communicate via email
• A positive attitude and able to work on own initiative
• Excellent planning & organisation skills
• Passionate and a good team player
• Strong sales focus and motivated to achieve targets
• Good business sense and an understanding of market principles
• Ability to build effective relationships internally and externally