Awarding and Certification Co-ordinator

Lantra House, Stoneleigh Park, Kenilworth (with hybrid working)

Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.

• Salary of £26,500 per annum
• 25 days' annual leave, increasing with service
• Defined contributory pension scheme or pension auto-enrolment scheme
• Professional development and career growth opportunities
• Collaborative and friendly work environment
• Employee assistance scheme
• Hapi - employee benefits and wellbeing platform
• Medical cash plans
• Enhanced maternity and adoption pay
• Rewards for length of service
• Health and wellbeing events and initiatives
• Free voluntary day
• Employee rewards
• Free parking
• Free drinks

This is an exciting opportunity for a detail-focused customer service professional with experience processing orders with speed and accuracy and managing customer enquiries to join our growing organisation.

You'll have the chance to build on your administrative and customer service skills in a position where you can maximise your existing expertise and make a visible difference every day.

What's more, with hybrid working and a strong all-round benefits package designed to support your wellbeing, reward your contribution and help you grow, this role is the perfect next step to take you forward on your career journey.

We look forward to working with you!

As an Awarding and Certification Co-ordinator, you will be responsible for accurately processing customer orders to agreed expectations, producing certificates and skills cards in line with GDPR requirements.

You will manage the end-to-end certification process, including entering learner details onto systems, producing and quality checking certificates and skills cards, and ensuring all items are correctly recorded and dispatched on time.

Alongside this, you'll provide customers with materials, including the production of in house printing and issuing stock orders.

Additionally, you will:

• Respond to customer enquiries and resolve issues
• Administer incoming post and validate paperwork
• Maintain accurate stock and dispatch records
• Work with IT to maintain printer performance and output quality

To be considered as an Awarding and Certification Co-ordinator, you will need:

• Experience working in a customer service environment
• Experience processing orders rapidly and accurately
• Experience managing and liaising with customers on the phone and in writing
• Experience operating to quality systems and processes
• Good organisational skills
• The ability to prioritise activities
• Good, clear communication and administrative skills
• The ability to work as a team and alone
• To be highly motivated
• Good attention to detail
• A full, valid driving licence and access to a vehicle (due to our location)

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other organisations may call this role Customer Support Administrator, Customer Co-ordinator, Customer Service Administrator, Order Processor, or Administration Officer.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're ready to develop your career as an Awarding and Certification Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.